Support

Support forum for Remote Desktop Manager Windows

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G-rant001

pasting multiple lines

Many times when I send these commands it show the preview and is correct, but when sending them one charater is missing. What is being sent: show interfaces gi1/0/5 counters errors show interfaces gi1/0/8 counters errors show interfaces status | include Gi1/0/5|Gi1/0/8 show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR show mac address-table interface gi1/0/5 show mac address-table interface gi1/0/8 8237RSU2-SW1#show interfaces gi1/0/5 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/5 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/5 0 0 0 0 0 0 Port OverSize Gi1/0/5 0 8237RSU2-SW1#show interfaces gi1/0/8 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/8 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/8 0 0 0 0 0 0 Port OverSize Gi1/0/8 0 8237RSU2-SW1#show interfaces status | include Gi1/0/5|Gi1/0/8 Gi1/0/5 Vertiv B-Left connected 25 a-full a-100 10/100/1000BaseTX Gi1/0/8 Vertiv A-Right connected 25 a-full a-100 10/100/1000BaseTX 8237RSU2-SW1#show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR 8237RSU2-SW1#how mac address-table interface gi1/0/5 ^ % Invalid input detected at '^' marker. 8237RSU2-SW1#show mac address-table interface gi1/0/8 Mac Address Table -------------------------------------------

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Gr-ant001

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mattp

How to update ReadyToRun version

Hello, what is the proper method to update the ReadyToRun version? When I run the updater from inside the app, it just installs the regular version. Do I just unzip it over-top the pervious version? Unzip it to a new folder? Other? Thanks.

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matthiasgruber

RDM - Jump Host - Agent not recognized

Hi! I am using the 2026.1.22.0 on my W11 to connet via another Windows 11, which act since RDM 2025 as Jump Host to our Servers. As stated the RDM Jump-App is deprecated an it is adviced to use the Devolution Agent, no problem. I installed the 2026.1.2 which is running, as the service and Tray-icon is telling me. In my RDM I switched the Jump-part of my Jump host to Devolutions Agent or Automatic and tried to connect to the designated Server as usual. If I turn off the Jump Host app on the Jump host, I got no connect, RDM on my source machine tells me "no Agent running", If I switch the App on again, and do "Automatic" in my Jump Host config, It connects (as expected) but I get the "...deprecated..use... " - Popup-Box. Any clues for me? Missed I anything? Cheers Matthias

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penzmauricio

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jesmail233

Focus no longer works since 2026.2.12 RDM on Proxmox servers

Using RDM 2026.2.12 upgraded to 2026.2.16 Most of my servers are Proxmox Servers. When on a Proxmox server there is Updates section. When you click on the upgrade button it creates a new shell tab (like it supposed to). But it does not shift focus to the shell tab, now have to manually click on the tab to proceed with the update. In 2026.2.12 version and earlier versions the focus shifted automatically to the new shell tab. The problem first showed up in version 2026.2.14. Please bring back that function, it is very helpful when going through and updating servers. So I went back to 2026.2.12 for now, Thanks Jim...

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spstekno

Too llong to start

Regardless of the recommended settings and my GPU 3070TI The loading times for the application are agonizing Here is the list of issues: Loading times are painfully slow NO SYNC between multiple PCs, why NOT? I must keep updating and entering the new VMS in all my PCS The entire DESKTOP is unresponsive. When the app is loading, the desktop in the monitor where the app is loading (if one or multiple) becomes blocked, can't use it until the application completes its start

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sigvaldi

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TonyM

Starting "External Display" RDP sessions in window mode

Hi, I am trying to use RDM to manage RDP sessions previously accessed via saved .rdp configs and the Microsoft client. If I configure RDM to use "Display External", the session starts up in the MS client as expected, but always maximised, which is inconvenient when trying to open multiple sessions on the same screen. Both the .rdp configs mentioned and RDM have "smart sizing" enabled. In the.rdp configs I was using "screen mode id:i:1" to start RDP sessions in window mode. Is there an equivalent config option in RDM to achieve this, i.e. to start up RDP sessions in the MS client in window mode instead of full screen ?

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Sam Moynihan

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NeilSmith2025

why terminal font settings cannot be saved

Hi I am use 2026.2.14 portable version, I found the font setting on Terminal --> Style cannot be saved, I tried selected font and save it, but it lost when I came back. Can you advice where could be a problem? Thanks. [image]

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NeilSmith2025

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davidwillis

Making Website Entry Remember Certificate Exception

Hello, just a quick question - wondering if there's a way to make a website entry "remember" an exception, for example if it references a site with an invalid/self-signed cert and I accept/bypass the warning - so that I don't get the warning next time? Any help is appreciated, thanks!

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davidwillis

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matt6

Unable to execute the application

Where I work the only way I can open the command line is to "Run as" using my admin account which is different to the one I used to login to windows with. I was trying to setup an entry in RDM so I wouldn't have to constantly enter my credentials each time and when I try and run it I get the below error message [image]

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Carl Marien

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G-rant001

Resolved

Need some Help

On Friday I was able to ssh to my asr. Came in monday and I am getting the following error message. However I can use native putty and it works fine. This appears to only be an RDM issue. Any suggestions? [image]

Recommended Answer

a day ago

Hello, Following up on the log analysis: there is one more thing worth testing. Looking at the log closely, RDM sends an environment variable request (LANG) right before the shell request, and the ASR rejects it. PuTTY, by default, does not send any environment variables at all, so this is actually a real difference between the two clients in how they talk to the ASR. It is possible the ASR's SSH implementation does not handle that request cleanly and this affects the shell request that follows it. Could you please try this: 1. Right-click the "ASR01 Mgr 1" entry and select Properties. 2. Go to the Advanced tab. 3. Check the box labeled "Skip environment variable setup." 4. Click OK, then try connecting again. [image] Please let us know how it goes. Thank you again for your patience while we work through this. Best regards,

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Gr-ant001

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gtpeacej

Templates is missing from file menu

I don't have "templates" or "data sources" in the file menu. I'm running 2026.2.16.0 and had the same problem in 2026.2.13.0. If I recall correctly, both options were there in 2025.3.29.

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Jeff Dagenais

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Deas

"Remove MFA" not possible for delegated "admins"

Hello, I have a few users that are allowed to do user admin tasks (create user, delete user, reset MFA). Unfortunately the last thing - reset MFA - is no longer possible. But this is important if a full admin is not available and someone needs to re-enroll MFA. [image] They have "System permissions, Administration, Management, Users => Custom" which was enough in the past. Brgds Andreas

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Deas

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M-Roth

Veeam Entry Support for Veeam v13 Console

Does the Veeam Entry have proper Support for the current Veeam Console Version 13.0.2.29 Because when I create an entry, enter the IP, credentials and link the credentials, it always opens up to either the window where I have to enter the IP address or the login window for the previous server I connected to. It doesn't seem to receive the information I entered into the veeam entry and I don't see any setting inside RDM that could help here. Do I need to set something in the entry, so it works with the v13 Veeam Console? If it doesn't support v13 then my question would be if support for it is planned in the near future. Thanks in advance for any insight into this you may be able to offer.

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Sam Moynihan

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G-rant001

Devolutions online profile

I need to update my profile to reflect our new domain. I cannot edit my email address. I do not want to have to create a new account, just need to update my email address. Suggestions?

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Erica Poirier

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bradschmidt

How to send a right click or paste command in ssh

I'm looking for a way to paste clipboard contents in SSH either via macro, event or post login command. Any ideas?

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Carl Marien

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techreg

Resolved Implemented

Passwordstate integration issues since RDM 2026.2.x

Hello, We are having some issues with the latest versions of RDM, in that a password entry pointing to a Passwordstate server (still version 9.x) is misbehaving. We used to set a user specific login/password at the root of a connections tree (with inheritance enabled), and this login/password combo is normally collected from an entry in one of the Passwordstate lists. The Passwordstate password entry, located in the user vault, is configured so that it is not pointing directly to a given Passwordstate list. However, what normally occurred is that the user set in the root of connections tree a particular entry from a Passwordstate list (that is, he/she browse the Passwordstate entries until he/she gets to the desired credential), and this selection lasted from then on. Now, instead, whenever a connection is open, in which the resulting credential is coming from Passwordstate, the following dialog is presented, and not just once, but on every time a connection is to be made to the Passwordstate server: [image] We have always confirmed the data shown with the Save button, using as the save location Database (or Default (Database) combo selection, which is the same), but eventually the configuration is never saved properly, and the dialog reappears at the next iteration. BTW, by confirming the data in the dialog, the correct credential entry is finally retrieved from Passwordstate and injected in the opening session. We are asking if there is some log we could check for potential issues, or other suitable known workarounds. Thanks.

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techreg

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bboatright

Master password is being mangled on save

[update: if I save, and then exit RDM and restart it, the password is now the expected one.] I use inherited credentials for the RDP sessions under a master folder. For years I've updated the password when it expires without problem. Today, for some reason, the password is getting mangled after I save it. Halp! ( these passwords are no longer valid, of course ) [image]

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Eduard Sepúlveda López

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jwoodard1

Runas Credentials formatting for Macros/Scripts/Tools

Apologies if this is solved somewhere else and I haven't found it. TLDR: Trying to change the format used in Macros/scripts/tools" from domain\user to user@domain and I am not able to find where this is specifically set. Have changed it in Credentials and on the machine specifically. I'm trying to run from "Macros/Scripts/Tools" and I'm not able to. When I look at the command called in Process Explorer it is PS C:\Users\EXAMPLE> runas.exe /user:ad.example.com\username.admin /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Replicating this in terminal I get.... Enter the password for ad.example.com\username.admin: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "ad.example.com\username.admin" ... RUNAS ERROR: Unable to run - mmc compmgmt.msc /Computer=COMPUTERNAME 1348: The validation information class requested was invalid. Which gives the below from Google. The Windows System Error 1348 (ERROR_BAD_VALIDATION_CLASS) occurs when your local computer passes an authentication format that the target identity provider or network resource does not recognize. This frequently happens on Microsoft Entra ID (Azure AD) joined devices or Intune-managed machines when a user attempts to use a legacy NetBIOS domain format (DOMAIN\username) to authenticate against an on-premises or cloud resource. And I can confirm this works for me..... Although, it does require a elevated shell. PS C:\Users\EXAMPLE> runas.exe /user:username.admin@ad.example.com /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Enter the password for username.admin@ad.example.com: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "username.admin@ad.example.com" ... PS C:\Users\EXAMPLE> MMC starts as expected.

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jwoodard1

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ryangillespie

RDM stuck in offline mode

Hello, My RDM is stuck in offline mode. making it so I can not access my vault. when i try to unlock or go online I get this message. [image]

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Jacob Lafrenière

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NeilSmith2025

what's the difference between filter and search (not advance search)

Hi Does anyone can tell me how to use this search function correctly, seems it not works, it couldn't match anything what I inputted. The filter or advance search function working as expected. What's this search function use for?

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Samuel Dery

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Chuck

Resolved

Copy & Paste within SSH session

Hello. I made a setting yesterday that worked like a champ, but when I closed down RDM, I guess it did not save. I have a few SSH shell entry sessions with SFTP set to automatically open the file transfer window (I move stuff back and forth quite a bit), with default folders both local and remote. Every new SSH shell entry I create, when I copy something from my local machine and do a Ctrl-V in the SSH shell terminal window, I get the "^V", and I have to right-click and Paste in the SSH terminal window. Yesterday, I obviously changed something, somewhere, that allowed me to do a simple Ctrl-V of my keyboard in the SSH shell terminal window, and it pasted my clipboard contents. What change did I do for that, and where do I find it again!?

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Samuel Dery

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danieliwaszkiewicz

RDM MCP — RDM_execute_opened_connection_action not working on SSH sessions

Hi, Is RDM_execute_opened_connection_action expected to be functional in the current experimental MCP version, or is it still work in progress? If it should work — is there a known workaround or additional configuration required? Version: Remote Desktop Manager 2026.2.8.0 Feature: MCP Server (experimental) Issue Calling RDM_execute_opened_connection_action on an active SSH (SSHShell) session always returns a generic error, regardless of the action used. The connection is visible in RDM_list_opened_connections and all actions (send_command, get_terminal_status, take_screenshot) are listed as available via RDM_list_opened_connection_actions — but none can be executed. Example call json { "actionName": "send_command", "connectionIds": ["b22f1d22-22e2-4bfs-b2cf-222e6c1d7151"], "parameters": { "command": "date", "captureOutput": true, "timeout": 30000 } } Error: An error occurred invoking 'RDM_execute_opened_connection_action'. Same error occurs for get_terminal_status and take_screenshot. RDM was in the foreground with the SSH tab active. BR DI

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Maxime Forest

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noeth

Duplicated

AI Assistent with Github Copilot on Github Enterprise

Hello, I would like to try the AI Assistent with Github Copilot. The device login that opens is unfortunately only for github.com Github Enterprise instances are on another domain: company.ghe.com Is it possible to configure or add the feature to have a company.ghe.com address.

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Maxime Forest

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matteodurini

3rd party Browser Extension installation

Hello, I would like to install a browser extension in the embedded browser in RDM (edge). is it possible? Thank you in advance.

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Sam Moynihan

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chrisclaxton

Favorites pane entries for Server and Username and Password entries does not allow editing & saving - 2026.02.13

In the most recent RDM versions, the Favorites pane entries for (at least) Username and Password Credential Management and RDP Sessions, the Favorites panel does not allow editing the linked entry. It will open the panel for editing and saving, let you edit the entry to say update the password (ours are updated daily) and it looks like it saves but it does not, and history tracking confirms no changes. I have to scroll down my primary pane to edit the entry. (No point in having my daily password entry to change available in Favorites like this. :-) ) Currently on RDM version 2026.02.13, but I think the last build version (or two ?) had this problem also. Thank you, Christopher

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Sam Moynihan

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