Support

Hello - Having a very hard time in the beta with a feature I use all the time: Connect when available, and Connect after failed scan. I do find the Connect when available buried under several menu levels, but is no longer easy to find and very frustrating to use. Once used, it stays persistent across all subsequent connections to a host which is super annoying when you're trying to finally disconnect from a server. The option for Connect after failed scan has been wonderful for rebooting systems and automatically reconnecting afterward. That option appears to no longer be available at all. I did find the setting of "Connect when available delay in Settings->Tools, however it either doesn't do what I think it should do, or doesn't work at all. Is there new functionality I'm missing to replace these? Can the previous capabilities please be returned? P.S. - I'll add in general that the Connect when available capability would be much more effective scanning for port availability (3389) rather than ping, as many systems are firewalled, don't allow icmp, etc and will never respond to ping. Thanks for listening and a great product! --Jeff

I don't know since when, but every time I connect to newer 2022 or 2025 Windows servers through RDM, the background colour is changed to black. I do set the colour to anything and when I reconnect it goes back to black. Using RDP client from WIndows I do not see this behaviour. Is there a setting I'm missing that causes this?

Dear all, At RDM, we use the SQL Server Management Studio add-on to open the SSMS application. We need to run SSMS using a CyberArk privileged account. Therefore, we use RDM to launch the process "runas SSMS.exe /user:<privileged account>". RDM_obrazek1.jpg shows an example of our SQL Server Management Studio object configuration, as we use it. [image] When we launch the object configured this way, RDM correctly retrieves the credentials from CyberArk for the privileged account and launches SSMS version 22. After SSMS launches, an error appears stating that an unknown -E switch was used. [image] S tímto nastavením v RDM vše dobře funguje např. se SSMS verze 20. I read that the -E switch was deprecated in version 22 and replaced by the -A switch for Active Directory authentication in the SSMS documentation. See the link to the MS documentation. https://learn.microsoft.com/en-us/ssms/ssms-utility I would like to ask you to fix this add-on. As a workaround, we use the Command-line (external application) object to launch SSMS under a privileged account. Thank you Best regards Jakub Vácha

Hi! I am using the 2026.1.22.0 on my W11 to connet via another Windows 11, which act since RDM 2025 as Jump Host to our Servers. As stated the RDM Jump-App is deprecated an it is adviced to use the Devolution Agent, no problem. I installed the 2026.1.2 which is running, as the service and Tray-icon is telling me. In my RDM I switched the Jump-part of my Jump host to Devolutions Agent or Automatic and tried to connect to the designated Server as usual. If I turn off the Jump Host app on the Jump host, I got no connect, RDM on my source machine tells me "no Agent running", If I switch the App on again, and do "Automatic" in my Jump Host config, It connects (as expected) but I get the "...deprecated..use... " - Popup-Box. Any clues for me? Missed I anything? Cheers Matthias

Aloha! For all of us SysAdmins who have been in the trenches for many years, staring at text and interfaces for years on end — vision issues are starting to creep into our lives. RDM is a wonderful application, but I must admit I'm stumped how to increase the application text/content scaling. This is not related to the size of an RDP session, but instead the actual font/interface sizing. I've experimented with the "Display Scaling" options, DPI-unaware, System aware (default), yet the size is still exceptionally small and hard to read. I've also flipped the .EXE setting for Change high DPI settings -> Override high DPI scaling behavior -> System (Enhanced). Is there another setting or option I'm overlooking? This is the only application exhibiting this issue, all other system-aware scaling apps behave correctly, and are legible. Cheers, -Ian

[image] Dear Support I have several RDP entries on my RDM (2023.3.39.0 64-bit) and I connect using Myprivileged Account. It is linked to our PAM Secretserver. Today we had a problem on a server and I'd like to get the remote process list on the destination server. So I've tried to use the Remote tools -> Remote Process but I get the access denied error. i suspect the tools run as my standard user and not myprivileged account. Thank you L.

Hello Devolutions Support Team, We are reporting a critical bug in the latest version of Remote Desktop Manager (RDM) affecting 1Password integration when Duo Universal Prompt is enabled. --- ENVIRONMENT - Product: Remote Desktop Manager (latest version) - Feature: 1Password password manager integration - MFA: Duo Security (Universal Prompt enabled, Traditional Prompt deprecated) - OS: Windows --- PROBLEM SUMMARY When attempting to authenticate to 1Password through RDM using Duo MFA with the Universal Prompt, the authentication fails. This worked correctly approximately 4 months ago. We have not changed our Duo configuration — we migrated to Duo Universal Prompt over a year ago and it works correctly with the native 1Password Windows application. --- ROOT CAUSE (identified through reverse engineering) We have performed reverse engineering of the PasswordManagerAccess.dll (version 33.4.1.0) included in RDM and identified the following two issues: 1. PRIMARY CRASH — DuoV4.SubmitSystemProperties The method searches for an HTML form with id='plugin_form', which only exists in the old Duo Traditional Prompt. The Duo Universal Prompt returns a React-based page with no such form, causing an immediate exception: InternalErrorException: Duo HTML: the main form is not found at PasswordManagerAccess.Duo.DuoV4.SubmitSystemProperties(...) at PasswordManagerAccess.Duo.DuoV4.AuthenticateAsync(...) at PasswordManagerAccess.OnePassword.Client.AuthenticateWithDuo(...) 2. SECONDARY ISSUE — OAuth flow not handled The Duo Universal Prompt uses an OAuth 2.0 flow with the following authorize URL: https://api-XXXXXXXX.duosecurity.com/oauth/v1/authorize?client_id=...&response_type=code The current code in AuthenticateAsync only handles two redirect cases: - /frame/frameless/v3/auth → redirects to V1 - (default) → calls SubmitSystemProperties → CRASHES There is no handler for the /oauth/v1/ flow, which is what Duo Universal Prompt uses exclusively. --- FULL STACK TRACE PasswordManagerAccess.Common.InternalErrorException: Duo: Duo HTML: the main form is not found at PasswordManagerAccess.Duo.DuoV4.SubmitSystemProperties(HtmlDocument html, String url, Dictionary`2 cookies, RestClient rest, CancellationToken cancellationToken) at PasswordManagerAccess.Duo.DuoV4.AuthenticateAsync(String authUrl, MfaMethod[] otherMethods, IDuoAsyncUi ui, IRestTransport transport, ISimpleLogger logger, CancellationToken cancellationToken) at PasswordManagerAccess.OnePassword.Client.AuthenticateWithDuo(SecondFactor factor, MfaMethod[] otherFactors, IAsyncUi ui, RestClient rest, CancellationToken cancellationToken) at PasswordManagerAccess.OnePassword.Client.GetSecondFactorResult(...) --- REFERENCE FIX The open-source library 'password-manager-access' by detunized (which your DLL appears to be based on) released a fix for this exact issue in version 22.0.4: CHANGELOG entry: "22.0.4 — 1Password: fixed an issue with Duo MFA failing to authenticate in some situations" Also backported in versions 22.1.2 and 26.1.1. Your internal DLL is version 33.4.1.0 and does not appear to include this fix. REQUEST Please integrate the Duo Universal Prompt OAuth flow fix into the PasswordManagerAccess.dll included in RDM as soon as possible. This is a blocking issue for any organization using 1Password + Duo Universal Prompt. Thank you for your support. Best regards

Hello, I use RDM 2026.1.22.0 and used the ssh key generator to generate a SSH key. I pressed th button "generate", than input a passphrase for the private key and then pressed save. [image] (if a do not enter a passphrase I get a warning after pressing "save") Now in the next window, I can't find the passphrase. But I am able to enter a new (or the same) passphrase. Apparently this is used if opend in SSH-Key-Agent) [image] Please direct me to the manual or explain the intend of usage. For me, the feature doesn't work the way I'd expect it to. I expext a password vault to save all relevant keys, passwords and passphases for me. Regards Konrad

Im hoping to get some assistance with how I can configure a server connection to route through a jumpbox. I tried looking this up in copilot however the instructions provided don't matchup with the latest product it seems. Could anyone provide instructions for how this is performed?

Hi Team, Using RDM 2026.1.23.0 64-bit (PreJIT), I got this error, [image] Am I missing something here, or is this just a temporary issue on the Devolutions back-end MCP server ?

Hello, I've tried to set up two different PSM SSH Proxy connections with MFA Caching and neither of which succeeded Environment 1: The connection through the PSM SSH Proxy works, when the credentials are defined in the PSM SSH Proxy entry. However, if the MFA caching is enabled, the connection crashes. The authentication mode is set to CyberArk and the credentials are hard coded into the entry: [image] If I try to connect with this setting, I get two errors: [image] [image] The SSH Terminal entry should be configured correctly, because it works without MFA Caching. This is the latest CyberArk version (15.0), so I suspect the issue is caused by some change to the API. The passphrase for the key is not enabled. Environment 2: In this case, the CyberArk environment is on version 14.2 and there is enforced MFA with SAML, so the PSM SSH entry is configured for SAML authentication. When trying to connect through the PSM SSH Proxy, it first asks for SAML authentication, which goes through correctly, but after that I get a prompt for interactive authentication: [image] I have no idea which password it requests. The host field contains the hostname of the PSM SSH Proxy. In this case, the passphrase for the SSH key is enforced. Could you confirm whether this is a known issue with the latest CyberArk versions, or whether there's a configuration on the RDM side I might be missing? I'm happy to provide logs, screenshots, or additional details from either environment if that would help with troubleshooting. Thank you for your time. Best regards, Daniil

Hello, I use TheGreenBow for VPN connexions and everything is already setup for this part. When connecting a RDS while using 'VPN/SSH/Passerelle", the VPN connection start correctly and the RDS is launching but I've a popup windows in my TheGreenBow program asking me to replace or add a configuration [image] If I choose 'abort', everything runs well. I've install the program on another computer, same configurations and versions for RDM & TheGreenBow and same TGB configuration. Any idea? Thanks!

Can someone here please assist in explaining the purpose of the new AI assistant feature? [image] Because it doesn't return any result at all after waiting for a long time.

Under: reports/password-analyzer in Devolutions Hub How can I delete the insecure entries? Because there is no way to manually remove the password. When you click on the entries, it can only show "Go to", but there is no other way to delete just the password.

Can someone here please explain why the RDM application wanted to become a highly privileged application in my Microsoft Azure AD / Entra ID tenant? [image] What would occur if the Global Administrator account approves the above request? The RDM application is only used by 2 or 3 Senior engineers, so I'm not sure why the required approval above is tenant-wide. Any help would be greatly appreciated.

Hello, I have created a typing macro intended to auto-execute a few commands after logging in to my SSH sessions. I am editing the session, selecting Events, After opening, Select Execute macro/script/tool and choose the typing script I created. When connecting to the host, I see in the lower right of the console it says 'Executing macro for 'my host name', but nothing is executing.

Hello, When attempting to update the 'accountExpires' attribute of an Active Directory user object via the RDM AD dashboard, the following error message appears. Using RDM 2026.1.20. Please let me know if any additional information is required. Thanks Joe [image]

Dear team, today during my live presentation about RDM it happened that RDM 2026.1.22 exhibited a bug. Also one of the attendees confirmed this issue. [image]

Hello, one of my colleagues told me, this (screenshot below) rightclick menu items disappeared since one of the last RDM updates. Could this be? I see these items (I am administrator). [image] What could be the issue, where to look for? I did not change anything regarding rights in the past weeks/months. Thanks in advance! Best regards, Daniel

Hi Support team, I noticed if try and log to a UNC path to a hidden share the $NAME$ variable doesn't populate. Examples below. \\san\ittemp$\vendor\TermLogs\%USERNAME%\$DATE_YEAR$\$DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$\$NAME$ ($HOST_WITH_PORT$) - $DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$.log The log file will be named: $NAME$ (10.1.x.x) - 5-22-2026.log If I change it to a mapped drive, where I map B: to \\san\ittemp$ (it work properly) B:\vendor\TermLogs\%USERNAME%\$DATE_YEAR$\$DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$\$NAME$ ($HOST_WITH_PORT$) - $DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$.log Log file name: IND-DEVICE (10.1.x.x) - 5-22-2026.log if I use a nonhidden share, it works proper as well. If I use a custom variable set to the string "\\san\ittemp$", it works this way as well. $CUSTOM_FIELD1$\vendor\TermLogs\%USERNAME%\$DATE_YEAR$\$DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$\$NAME$ ($HOST_WITH_PORT$) - $DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$.log Question is.. is this a bug? Thanks Sam

Hi, I'm using the portable version of RDM. In the last two versions, post-login commands for ssh sessions behave strangely. I use keepass as a password store. First, I pass the username and password from keepass, which works fine. Then I need to pass the administrator password via the su command, and I use the $TOOL_PASSWORD$ variable. As a result, after login, everything looks like the second picture. Maybe I missed some changes. Thank you. [image] [image]

Hi I'm trying to figure out how to create new template to use Putty. I like the customizations I have created for my putty session.

Hello RDM Support, I am experiencing an issue when importing an RDM file into the vault on Remote Desktop Manager version 2026.1.22.0 64-bit (JIT). When I select “Root” as the destination during the import process, the option is ignored and the entries are imported into the currently selected folder instead. When I select a specific folder as the destination, the entries are imported into: “Chosen Import Folder / Folder Selected Before Starting the Import” instead of being imported directly into the chosen folder. The expected behavior would be for “Root” to import directly into the vault root, and for a specific folder selection to import directly into that folder only. At the moment, the folder selected before starting the import always seems to be used as the base path for the import. Additionally, it would be helpful to have a “Back” button after selecting the destination folder instead of only having a “Cancel” option. While testing this issue, I had to restart the entire import process every time because there was no way to go back and change the selected folder. Please let me know if this is a known issue or if additional logs or screenshots are required. Best regards, Stefano

Hi All, I have my personal email account registered as the Devolutions account, like below. How can I configure my existing FIDO-2 USB token so I can use it for logging in to any RDP session, VMware Center and any credentiall ogin without typing my password ? [image] Any help and clarification would be greatly appreciated.

Hello, after getting some Windows Updates I got an issue with the RDM version 2026.1.22.0 I am trying to connect to an on premise server with the Version 2026.1.19 Below you will find the Log details. Kins regards, Bernd Wollny [image] --- ArgumentException - The chain is already shorter than required. (Parameter 'requiredChainLength') at OpenMcdf.MiniFatChainEnumerator.Shrink(UInt32 requiredChainLength) at OpenMcdf.MiniFatStream.SetLength(Int64 value) at OpenMcdf.CfbStream.SetLength(Int64 value) at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.WriteAllBytes(CfbStream stream, Byte[] bytes) at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.SaveMeta(RootStorage file) at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.Reset(Boolean saveChanges, Boolean includeMeta) at Devolutions.RemoteDesktopManager.Managers.OfflineManager.Reset(ConnectionEngine engine, Boolean includeMeta) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(BaseConnectionDataSource dataSource, ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnections(ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnectionEngineWithFailover(ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.RefreshAllConnectionView(Boolean saveState, Boolean checkOnline, Boolean force) at Devolutions.RemoteDesktopManager.Managers.MainFormManager.DoFirstLoad(FrmMainDocumentManager mainform) at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.DoFirstLoad() at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.TmFirstLoad_Tick(Object sender, EventArgs e) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) ------------------------ extended stack ------------------------ at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel.LoadParameters(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel..ctor(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String details, String title, String xml) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String title) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String title) at Devolutions.RemoteDesktopManager.Managers.LogManager.HandleException(Exception exception) at Devolutions.RemoteDesktopManager.Managers.LogManager.OnThreadException(Object sender, ThreadExceptionEventArgs t) at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception ex) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at System.Windows.Forms.Application.LightThreadContext.FPushMessageLoop(msoloop uReason) at System.Windows.Forms.Application.LightThreadContext.RunMessageLoop(msoloop reason, Boolean fullModal) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context) at System.Windows.Forms.Application.Run(Form mainForm) at Devolutions.RemoteDesktopManager.Program.Main(String[] args)