Support

When i pasted this into the session: show version | i uptime|System image|Model Number show switch show ip interface brief | i Vlan|Gig show run | sec aaa show run | sec tacacs show run | sec radius show run | sec username show run | sec line con show run | sec line vty show access-lists show ip ssh show crypto key mypubkey rsa show aaa servers show tacacs show users show logging | i AAA|TACACS|RADIUS When it got to this command "show run | sec aaa" it removed the s. This has happened in version 12 and 13. Here is the output of the issue: TwentyFiveGigE1/0/39 unassigned YES unset up up TwentyFiveGigE1/0/40 unassigned YES unset up up DISTR02_48Y4C# how run | sec aaa ^ % Invalid input detected at '^' marker.

When you copy the password, why does the copy seem to time out? If I use my password manager and click copy the password it last until i copy something else. Why does this product seem to time and loose the copy of the username or password for that matter.

I have noticed on several occasions that the scrolling doesn't go to the bottom of the screen. In this case it cuts off half of the Diffie-Hellan line. [image]

Hello, We have a situation where several of our RDM users are admins and sometimes when they login and they get the popup that tells them their version of RDM is outside the allowed range, they will just click "automatically reconfigure" to let it reconfigure to allow their version. So then, of course, when other people sign in with the version that was originally allowed, then they get the same message, and click auto reconfigure, and so on. Because they are admins, it allows this change. We have already reminded our users several times that when they see this message it means they need to upgrade, rather than just click "auto reconfigure". However, I'm wondering if there is some way we can restrict who can change the versioning settings? Would we have to fully remove their admin rights in order to prevent them from changing it, or is there some way we can granularly restrict people from changing that particular setting? Best regards,

Apologies if this is solved somewhere else and I haven't found it. TLDR: Trying to change the format used in Macros/scripts/tools" from domain\user to user@domain and I am not able to find where this is specifically set. Have changed it in Credentials and on the machine specifically. I'm trying to run from "Macros/Scripts/Tools" and I'm not able to. When I look at the command called in Process Explorer it is PS C:\Users\EXAMPLE> runas.exe /user:ad.example.com\username.admin /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Replicating this in terminal I get.... Enter the password for ad.example.com\username.admin: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "ad.example.com\username.admin" ... RUNAS ERROR: Unable to run - mmc compmgmt.msc /Computer=COMPUTERNAME 1348: The validation information class requested was invalid. Which gives the below from Google. The Windows System Error 1348 (ERROR_BAD_VALIDATION_CLASS) occurs when your local computer passes an authentication format that the target identity provider or network resource does not recognize. This frequently happens on Microsoft Entra ID (Azure AD) joined devices or Intune-managed machines when a user attempts to use a legacy NetBIOS domain format (DOMAIN\username) to authenticate against an on-premises or cloud resource. And I can confirm this works for me..... Although, it does require a elevated shell. PS C:\Users\EXAMPLE> runas.exe /user:username.admin@ad.example.com /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Enter the password for username.admin@ad.example.com: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "username.admin@ad.example.com" ... PS C:\Users\EXAMPLE> MMC starts as expected.

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

Hi, I have two identical installations, one on my work PC and one on my laptop. On my laptop, icontray no longer shows RDP connections. I'm attaching a photo of icontray working. On my laptop, it's simply empty. The settings are identical. Thank you Marco

Hi! I am using the 2026.1.22.0 on my W11 to connet via another Windows 11, which act since RDM 2025 as Jump Host to our Servers. As stated the RDM Jump-App is deprecated an it is adviced to use the Devolution Agent, no problem. I installed the 2026.1.2 which is running, as the service and Tray-icon is telling me. In my RDM I switched the Jump-part of my Jump host to Devolutions Agent or Automatic and tried to connect to the designated Server as usual. If I turn off the Jump Host app on the Jump host, I got no connect, RDM on my source machine tells me "no Agent running", If I switch the App on again, and do "Automatic" in my Jump Host config, It connects (as expected) but I get the "...deprecated..use... " - Popup-Box. Any clues for me? Missed I anything? Cheers Matthias

I've been using RDM for years now, but I decided to try the VMware sync today for the first time. It seems to import everything correctly except for the hostname, which it just inserts the vCenter server's FQDN instead. The only option that I've found that seems as if it would affect the import of the field is the Hostname/Host type option under the General > Fields tab, but the only options I have besides "Default" are IPv4 and IPv6. I would be fine with using the IPv4 address instead of Hostname, or possibly the DNS name, but it still just inserts the vCenter server's FQDN using that option, as well. I'm not sure if I'm missing an option somewhere or not, but any help figuring out what I need to do to have it import something usable into that field (or maybe a link to a guide) would be greatly appreciated.

Hello, My RDM is stuck in offline mode. making it so I can not access my vault. when i try to unlock or go online I get this message. [image]

Pasting text into an SSH terminal session strips trailing whitespace only. Leading and internal spaces paste correctly. Reproducible from any clipboard source (Notepad, other apps, and copying from within the SSH terminal itself). Clipboard copy method: Legacy. Bracketed paste: tested both Default and No, no change. Example: [image] I also noticed that the terminal seems to trim extra spaces between words - not sure if thats related. Google mentioned half a dozen places to check including clipboard options, terminal types, bracketed paste mode, autocomplete, ctrl+shift+v but I either cant find the setting or it doesnt work. Any suggestions? Thanks!

Hello, before 2026.2 I was able to use my password manager to fill the "File master key" in the dialog. this is no longer possible with 2026.2.13.0 since the quick loss of window focus completely removes the focus of the control (password box) and pasting the password is impossible until you manually select the box with the mouse. This used to work not long ago.

In main Local Workspace you can scroll to adjust names: [image] But in favorites, and only in version 2026.2.13.0 there's no scrolling, leaving a white space in the left, that could be used in the remote desktop session: [image]

So I used to use ssh gateway to get to external servers through a shared server from our own server. Example: ssh to internalServer > ssh to external server then these external servers got additional servers that can only be reached from the primary external server so example: ssh to internalServer > ssh to external server1 ssh to internalServer > ssh to external server1 > ssh external server2 ssh to internalServer > ssh to external server1 > ssh external server3 my setup for this is: ssh to internalServer > ssh to external server1: [image] [image] ssh to internalServer > ssh to external server1 > ssh external server2 [image] [image] There have been some security changed at external server1 disabling tcpforwarding due to CIS requirements. With this change "ssh to internalServer > ssh to external server1" still works. "ssh to internalServer > ssh to external server1 > ssh external server2" no longer works as ExternalServer1 is preventing the jump to ExternalServer2 with this setup. I can still use "ssh to internalServer > ssh to external server1" and then I have to manually ssh to externalServer2. How else can I make this function work so i can tunnel to the 3rd server auto without enabling tcpforwarding? All servers involved are RHEL

Hello Forum, we use RDM with a self-hosted Devolutions Server as our data source and authenticate with Microsoft Azure. The validity period of our token is set to 10 hours in the Devolutions Server, but since a few updates, RDM has been requiring multiple authentications per day. The 2FA window pops up randomly and requests re-authentication. Sometimes, especially in the built-in browser, the new window doesn’t respond, so we have to close RDM via Task Manager. I can’t find any logs about this in RDM, nor any useful information in the Devolutions Server. We would really appreciate your help. RDM: 2026.2.12.0 DVLS: 2026.2.9.0 Marco

Updated to latest version of RDM. Seeing a new issue where sessions seem to get disconnected but the tab itself doesnt show it disconnected. Then, when you try to right click on the tab and "Reconnect" it doesnt do anything. You have to close the tab and reopen.

Credential entry setup with either the resolving mode set to "Connection through proxy" or "Injection" and Authentication mode set to SSO allows me to retrieve a list of valid credentials from the list view. However, when I attempt to start a session where those credentials are selected, I get an onscreen prompt that just says "Requires multifactor authentication" and all I can click is OK, with the session not starting. On the Delinea side, I can request a secret and be granted it, but I do sometimes get another prompt on the website for a challenge for my OTP code - if my site login was recent, this just passes through when I click the challenge button. If not, I'm prompted for my OTP code again, then it lets me through. I've tried exiting RDM and then opening again to force a re-sign in to the platform, but that hasn't helped. When I walk through the sign in process, sometimes I can select the login I want , other times in the browser box I do briefly see something about generating a token, but the box disappears before I can do anything, then the session never opens either. I've also tried clearing the inbuilt browser cache, but that hasn't made a difference either.

Ok look, I am trying to create new sessions and this annoying problem is happening. I am working on getting this session created and you can see it is further down the line. but I have an open connection to another device further up. when I close out of this session is shoots me back to the top. So i have scroll down again makes new changes and repeat each time. This is annoying. [image] It scrolls the left side back to the open connections. If I had 10k of devices this would be a pain in the you know what. [image]

Hi Sam, Here's what I'm seeing performance-wise: closing a tab: There's a 2–3 second delay before the mouse cursor even comes back opening an RDP session: It takes about 2–3 seconds before it actually starts connecting launching the application: It takes 10–20 seconds before the workspace is fully loaded and usable editing entries: It's fine on reasonably powerful machines, but on systems with mobile CPUs or less RAM, it gets painfully slow I'm using RDM on three different Windows 11 machines with the same account (and therefore same data source and number of entries) on a daily basis: a fairly powerful desktop with an AMD Ryzen 7 7800x3D, 64 GB DDR5-6000 RAM, NVMe SSDs a somewhat older laptop with an Intel Core i7-1185G7, 32 GB DDR4-RAM, NVMe SSD and a virtual machine running on that laptop, 2 vCPUs, 8 GB RAM Even on my Ryzen desktop, RDM still feels super slow compared to other applications. It just seems like RDM isn't particularly well optimized. My Intel laptop is... okay-ish, but still much laggier than it should be. And let's not even talk about the VM. Launching RDM can sometimes take up to a minute from clicking the shortcut until the workspace is fully loaded. If you need any additional information or want me to try something on my end, just let me know. I'm happy to help with testing. Best regards,

Seeing this just recently on RDM. RDP saved session is setup to use local vault credential pointed to certificate from user personal certificate store. Same error happens with local vault credential using actual certificate file (.CER) If I use plain username/password, the connection works fine. If I use windows mstsc.exe RDP client and select the user certificate the connection works fine. [Window Title] Remote Desktop Connection [Content] An authentication error has occurred. The Local Security Authority cannot be contacted Remote computer: d This could be due to an expired password. Please update your password if it has expired. For assistance, contact your administrator or technical support. [Expanded Information] Error code: 0x0 Extended error code: 0x0 Timestamp (UTC): 10/30/25 01:38:54 PM Activity ID: 2c11ab0a-9254-4b00-aa45-183402d00000 [image]

I use 4 montiors, often repositioning RDM (and/or sub-windows) across them. It seems more recent that message pop ups do not follow the screen that they are on. So I do something on screen 1, looking at screen 1, but the pop-up stopping me from proceeding is on screen 2.

Hello. I'm configuring a Website entry that connects through an SSH tunnel to reach its final destination. When I configure the entry to use Chrome, everything works without any issues. However, when I configure the entry to use Edge, it reverts to localhost. For example: https://abdc.xv reverts to https://localhost Since Chrome is marked as Deprecated, how can I resolve this issue with Edge? Our data source is Devolutions Server. RDM version: 2025.3.32 This problem occurs for all RDM users. Thank you for your help.

Ok, on the name field, what is the purpose of the line just below the pin. I cannot manually adjust the window. Why is it even here? the line to the right I can adjust the window, but if the names of my folders/objects are too big then i have only been able to find is to right click and hit best fit. Isn't that the purpose the bar? [image] [image]

Hi, I have set up a jump session, jump host is running 2023.3.39 agent is setup and there is no data source configured. On my work station I have 2023.3.39 I have configure a session in my personal vault as a jump server and its has the option enabled to be a jump host. The issue I am having is when using a session entry that is a host type with templates configured. Here is the view I get when I luanch the session without using the jump host: [image] However, when I run the session on via my jump host I get: [image] I am guessing this is because its looking for the templates on the jump data source rather than the client side?

I am following the Academy guide to create a script for restarting the Zabbix service. However, I ran into a problem right at the beginning. According to the tutorial video, I should have an option called "PowerShell Script (remote)" , but this option is not available in my environment. The only option I have is "PowerShell Script" . [image] When I use it, all of my saved scripts are executed locally instead of on the remote machine. Could you please let me know what I am missing or what needs to be configured?