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Apologies if this is solved somewhere else and I haven't found it. TLDR: Trying to change the format used in Macros/scripts/tools" from domain\user to user@domain and I am not able to find where this is specifically set. Have changed it in Credentials and on the machine specifically. I'm trying to run from "Macros/Scripts/Tools" and I'm not able to. When I look at the command called in Process Explorer it is PS C:\Users\EXAMPLE> runas.exe /user:ad.example.com\username.admin /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Replicating this in terminal I get.... Enter the password for ad.example.com\username.admin: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "ad.example.com\username.admin" ... RUNAS ERROR: Unable to run - mmc compmgmt.msc /Computer=COMPUTERNAME 1348: The validation information class requested was invalid. Which gives the below from Google. The Windows System Error 1348 (ERROR_BAD_VALIDATION_CLASS) occurs when your local computer passes an authentication format that the target identity provider or network resource does not recognize. This frequently happens on Microsoft Entra ID (Azure AD) joined devices or Intune-managed machines when a user attempts to use a legacy NetBIOS domain format (DOMAIN\username) to authenticate against an on-premises or cloud resource. And I can confirm this works for me..... Although, it does require a elevated shell. PS C:\Users\EXAMPLE> runas.exe /user:username.admin@ad.example.com /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Enter the password for username.admin@ad.example.com: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "username.admin@ad.example.com" ... PS C:\Users\EXAMPLE> MMC starts as expected.

Posting on behalf of fritz, they say: High GPU load in the latest releases (26.2.7). It's always around 25%.

Hi We've noticed that since the update, Remote Desktop Manager's CPU usage is significantly higher. This is resulting in network interruptions on our Windows 365 clients when using Remote Desktop Manager. Is anything known about this? Regards, Oliver

Previously I could copy this text without have to open properties. [image]

Hi, Since the latest major updates of RDM the location of the vault selection is changed. Two versions ago the PAM vaults icon was removed and the vaults were added to the default vault selection (we still get complaints about this change, it would be nice to undo this change) and since version 2026.2 the vault selection is not on the bottom left anymore but on the top left. Why is this changing so often?

Hello, I've a weird "bug" on RDM since a week or so. I've put "bug" between quotes because coworkers who use the exact same version and data source as me don't have the issue. When in an SSH session, some keys are not working, namely "a", "r", "g". When I type them, they aren't inputted inside the console. All other keys work as expected. If type my command in an external text editor and copy&paste it inside the SSH session, it works without issue. It happens in all SSH sessions. Only SSH sessions (RDP sessions works well). I'm pulling my hair trying to understand what could cause this issue. I've not found any settings that may explains this. Anyone know what may be happening? I'm on RDM 2025.3.32.0 (update to 2026.1 is planned but a bit complicated because we need to coordinate everyone to update at the same time due to the database schema update). I run Windows 11 25H2, my keyboard is a french AZERTY layout.

A engineer has the following logging settings in his ssh entry [image] Actual ssh session: [image] Log file of this ssh session: [image] SSH session log file append random white space between cmdlet lines in Juniper network devices. Is this a known problem? Devolutions Server: 2026.1.21.0 Devolutions Gateway: 2026.1.2 Remote Desktop Manager: 2026.1.23.0

Ok, on the name field, what is the purpose of the line just below the pin. I cannot manually adjust the window. Why is it even here? the line to the right I can adjust the window, but if the names of my folders/objects are too big then i have only been able to find is to right click and hit best fit. Isn't that the purpose the bar? [image] [image]

Hi, Support Previously I can select different font weight with same font name in SSH terminal font, for example Maple Mono Normal NF CN ExtraLight or Maple Mono Normal NF CN Bold, now I only can see the font name is Maple Mono Normal NF CN, no options for same font different weight to select. Any idea where could be wrong?

I'm trying to find out how to change a setting to unhide usernames by default. Every time I start a quick connect or saved SSH Session, the username is hidden by default. How do I change this? This is a change that has happened recently. [image]

Posting on behalf of rdmuser2024, they ask: hi, about rdm mfa https://docs.devolutions.net/rdm/knowledge-base/how-to-articles/enable-mfa-for-users is it per user or per program? meaning, if i have rdm installed on desktop and laptop (same rdm user) and i go to In Administration – System Settings – Vault Management – Security Settings – Security , check Force workspace multifactor configuration to enable it. and i do that only on laptop will my desktop requires mfa from now on? or it's just my laptop? thank you

[update: if I save, and then exit RDM and restart it, the password is now the expected one.] I use inherited credentials for the RDP sessions under a master folder. For years I've updated the password when it expires without problem. Today, for some reason, the password is getting mangled after I save it. Halp! ( these passwords are no longer valid, of course ) [image]

I upgraded and now when I copy a lot of commands I get the new windows, which frankly sucks compared to the old, I cannot even resize to tell it yes!!! WTH [image] i reduced the commands, get this but I still can resize. I want the old style back!! [image]

There used to be a way to import Rdp Configuration files - see screenshot below Before....in previous versions [image] Now... [image] Is there a different way to import RDP files now? - I have been using this method in order to support RemoteFX USB devices

Hi, we just migrated to a newer version of DVLS Server 2026.1.6.0 and imported our old configuration, moving to SQL Express 2025. Now the global session view shows each session as a double entry and in the general view they are not shown on mouseover. We tried everything from layout reset to cache emptying - no change. What could we do to debug this and get the session view back? Regards, Thomas

Got a question on behalf of a consultant company we use, and I've struggled to find a solution with them Our consultant company uses RDM to connect to our systemand several of their other clients. Our insurance now requires MFA for any remote connections no exceptions. This means that the 3 generic accounts we created for the consultant corp needs a different solution. At first we issued accounts with DUO mfa and its works fine for the handful of regular consultants we have. The issue is one off users or when issues get escalated to their corp SMEs. Having to create an account for every one off user at each ticket request just really is not workable long term; especially when timezones are 7 hrs apart. We trust the consultant company enough that any of their employees, we trust to gain access to our system. What are some other options to satisfy the mfa requirement but without the tedious management of individual external accounts? In my head I can imagine a generic account tied to a rotating key, that can be viewed on the client by any of their users.

I don't know since when, but every time I connect to newer 2022 or 2025 Windows servers through RDM, the background colour is changed to black. I do set the colour to anything and when I reconnect it goes back to black. Using RDP client from WIndows I do not see this behaviour. Is there a setting I'm missing that causes this?

A client has a laptop running RDM but they wanted to change the email address used for the Devolution account. As it's not possible to change the email address, the vault was exported, a new Devolutions account created with the plan to import the vault. Switching account wasn't easy in RDM - I could sign out of the old account and back in as new, but the old workspace was still there. Worked how to add a new workspace (host Url being the tricky point) but same error. In the end I renamed %localappdata\Devolutions and this went through the onboarding but same error. If I install RDM on a new computer (virtual machine), it works fine so there is clearly something lingering from the previous account. BTW the previous account had a very different host address. Status: 401 Response: Stack: at Devolutions.Hub.Clients.HubClient.PreLoginAsync(CancellationToken cancellationToken) at Devolutions.Hub.Clients.HubClient.<PreLogin>b__36_0() at Devolutions.Hub.Clients.HubClient.PreLogin() at Devolutions.RemoteDesktopManager.Managers.DevolutionsHubDataSourceManager.Connect(HubConnectionDataSource dataSource, String privateKeyBase64Url, Byte[] privateKeyBytes, Boolean useEncryptionService)

I'm unable to connect to specific ssh servers which were working before update. I get the following error : Unable to read beyond the end of the stream. Those same servers are accessible through putty ...

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

Dear support, we are currently testing Proton as a password manager solution. I'm currently trying to gain access via RDM to Proton but it is not working. I'm adding my username, password and the extra password in the fields you can see below but it can not connect: [image] Am I doing something wrong or is there something that needs to be set on Proton site? Regards Dennis

Hello Devolutions Support, I recently upgraded Remote Desktop Manager from version 2025.1.33 to 2026.2.8.0 and encountered two issues: First, after starting the new version, my user-specific settings for credential inheritance were reset. In our setup, we use a top-level folder called “Server” where our admin account is stored via Pleasant Password Server. This is normally used for credential inheritance. [image] After the update, this configuration was empty and I had to reconfigure it manually. Can you explain why these settings were removed or overwritten during the upgrade? Second, with version 2026.2.8.0 I can no longer connect to our switches. I now receive a popup asking for interactive authentication, which was not the case before. [image] With version 2025.1.33 everything works as expected using the stored credentials. Because of these issues, I have rolled back to version 2025.1.33 for now. Could you please help identify the cause and provide a solution? Thank you in advance. Best regards, Dennis Grimmen

Hello, With the SSH session entries, we have the well-known PuTTY issue regarding numeric keypad not working in some applications such as nano, unless you disable the "keypad keyboard mode" in the "Terminal" tab of the entry's settings: [image] We regularly have this issue with new entries (as it default to a "Default" option which seems to imply "No"), and with the quick connect toolbar. My question is: can we change the default value for this option? I believe the "Default" option is actually inheriting the settings from somewhere, but I cannot find where. We are on a licensed RDM 2026.2 with a shared MSSQL Server database.

I'm attempting to run X11 from an AIX server back to my Windows laptop running XMing. I am not allowed to use the -ac param in XMing to bypass the Access Controls. If I use -ac, the X11 prompt works as expected on AIX, but when I enable access controls by removing the -ac param, everything quits working. I made this work in Linux pretty easily. I set the SSH Terminal Properties for X11 forwarding to Enable = Yes, X Display Location to blank, Protocol to MIT-Magic-Cookie-1, and X Authority File to blank. Upon connection, RDM populates the $DISPLAY variable on the Linux box, and the connection is subsequently successful with Access Controls in place. I have not yet found any combination of settings that can have the same success on AIX. If anyone has a process that can create logs that might help or anything, I would appreciate. # Log at the AIX server (IPs obfuscated) $ echo $DISPLAY $ export DISPLAY=10.1.1.1:0.0 $ xclock Xlib: connection to "10.1.1.1:0.0" refused by server Xlib: No protocol specified Error: Can't open display: 10.1.1.1:0.0 # Log from XMing AUDIT: Wed Jul 09 11:34:50 2025: 9932 C:\Program Files\Xming\Xming.exe: client 4 rejected from IP 10.2.2.2

Regardless of the recommended settings and my GPU 3070TI The loading times for the application are agonizing Here is the list of issues: Loading times are painfully slow NO SYNC between multiple PCs, why NOT? I must keep updating and entering the new VMS in all my PCS The entire DESKTOP is unresponsive. When the app is loading, the desktop in the monitor where the app is loading (if one or multiple) becomes blocked, can't use it until the application completes its start