Support

Support forum for Remote Desktop Manager Windows

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Arnaud S.

Visio Stencils

Hi, Do you have any Visio stencils for your products ?

2409

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Arnaud S.

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meelisn

Backlog

RDM 2026.1.10 - PowerShell session with Windows Terminal restores previously saved tabs

When PowerShell session uses Windows Terminal external window, the 2 Windows Terminal windows start: one window with restored sessions from Windows Terminal opened from OS one window with configuration saved in RDM PowerShell session. Both windows run in the same Windows Terminal process. When PowerShell session uses Windows Terminal in embedded window, Windows Terminal opens all restored terminal tabs, but the new tab with requested configuration is not visible. Closing that embedded tab leaves Windows Terminal with all sessions running on the background and next time the embedded tab appears for couple of seconds and then disappears. My Windows Terminal is configured to open windows from previous session, when starting.

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meelisn

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jonas

Search keyboard shortcut not working after updating to 2026.1.11.0 on windows

Hi, The ctrl + space shortcut for searching does not work after updating to a version newer than 2026.1.10.0. The only way I can get it to work is by making the shortcut global, but that not really something that I want to do. I've tried all the versions from 2026.1.11.0 to 2026.1.14.0. So for now I had to downgrade to 2026.1.10.0 again.

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nicolomanfredini

Remote Desktop Manager not usable

Hello, after updating to the latest version of the software, I’m no longer able to use it. All the connections I had configured over time are no longer available, and I cannot access the import feature because it opens an empty page (see attachment). I have already tried uninstalling the software and reinstalling previous versions (2025), but the issue persists. Could you please provide support on how to resolve this? Thank you in advance. [image]

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astrscorp

ssh version 1.0

[image]

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5

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astrscorp

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stefanklatt

Configuration with hardcoded paths

Hello, I found you use hardcoded paths at the RDM configuration. This is bad if you need to recover a RDM configuration on another PC without an existing export. I need to create a user with the same name like on the old PC to get the configuration running and to do an export. It would better if you use a variable for this like "%LOCALAPPDATA%\Devolutions\RemoteDesktopManager" . Kind regards Stefan Klatt

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David Hervieux

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mlabbe-pg

Winget upgrades not working

I've noticed since I added RDM to my Winget update script, a couple RDM versions ago: C:\Windows\System32>winget upgrade -h -e --id Devolutions.RemoteDesktopManager Aucune mise à niveau applicable trouvée. Une version de package plus récente est disponible dans une source configurée, mais elle ne s’applique pas à votre système ou à la configuration requise. I first thought it was because I had manually installed RDM manually using the .exe instead of the .msi (the .exe is much smaller). I'm not 100% sure if it was working with 2025.x but it definitely is not working with 2026.x. You can reproduce with a fresh reinstall (Win11 25h2): C:\Windows\System32>winget install -h -e --id Devolutions.RemoteDesktopManager --version 2026.1.11.0 Trouvé Remote Desktop Manager [Devolutions.RemoteDesktopManager] Version 2026.1.11.0 La licence d’utilisation de cette application vous est octroyée par son propriétaire. Microsoft n’est pas responsable des paquets tiers et n’accorde pas de licences à ceux-ci. Ce package nécessite les dépendances suivantes : - Packages Microsoft.DotNet.DesktopRuntime.9 (1/1) Trouvé Microsoft .NET Windows Desktop Runtime 9.0 [Microsoft.DotNet.DesktopRuntime.9] Version 9.0.14 La licence d’utilisation de cette application vous est octroyée par son propriétaire. Microsoft n’est pas responsable des paquets tiers et n’accorde pas de licences à ceux-ci. Téléchargement en cours https://builds.dotnet.microsoft.com/dotnet/WindowsDesktop/9.0.14/windowsdesktop-runtime-9.0.14-win-x64.exe ██████████████████████████████ 57.7 MB / 57.7 MB Le code de hachage de l’installation a été vérifié avec succès Démarrage du package d’installation... Merci de patienter. Installé correctement Téléchargement en cours https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.win-x64.2026.1.11.0.msi ██████████████████████████████ 407 MB / 407 MB Le code de hachage de l’installation a été vérifié avec succès Démarrage du package d’installation... Merci de patienter. Installé correctement C:\Windows\System32>winget upgrade -h -e --id Devolutions.RemoteDesktopManager Aucune mise à niveau applicable trouvée. Une version de package plus récente est disponible dans une source configurée, mais elle ne s’applique pas à votre système ou à la configuration requise.

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Sebastien Duquette

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Iain

Template Group missing

Morning, Been meaning to raise this work a while but kept forgetting! Not sure if it related to this issue: https://forum.devolutions.net/topics/44494/template-groups--not-showing-any-templates-available#207916 I have a set of templates created and I want to link a them to a host session: [image] Specifically the ILO groups I have created. When I go to template list from with in the host session you can see here the folder and sessions do not appear: [image] Yet I know it worked in the past as I have some session configured to point to them: [image]

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Jeff Dagenais

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pmacpherson

Backlog

Password macro fails if password contains a special character - on Windows host only

hi.. I have a macro which i call after connection to type in my password on a mac machine. If I run that macro from a Mac PC it works fine, however if I run the same macro on a Windows PC it seems one character is dropped from the password, and I think its the special character (an '@' symbol).

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Jeff Dagenais

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BigByte

Can't Start TightVNC Connection in View Only Mode

Using External display with TightVNC and "custom configuration" option, I can't get it to launch the connection in view only mode. Although I can turn on view only once launched, I want it on from the start so I don't interrupt other users while organizing my windows. When using Embedded display with FreeVNC, the view only setting is active, and it does work correctly. But when using External display and TightVNC, this setting is disabled and can't be changed. I tried putting -viewonly=1 in the Arguments setting, but this didn't change anything. If I switch to "config filename" instead of "custom configuration", then I can launch in view only mode. But then if the file is moved or renamed, the connection won't work. A separate issue, when using Embedded display and FreeVNC, I could not see the remote cursor, no matter what my cursor setting is.

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BigByte

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miccol

PAM vault not showing as a separate tab any longer?

Since a few versions ago in RDM it seems that I lost my PAM vault button in the Navigation bar (next to User vault) - I see in settings there is a setting for this, but it's as if it does nothing. Anyone else experiencing this?

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miccol

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oliveroberholzer

High CPU usage after Update tor Version 2026.1.12.0

Hi We've noticed that since the update, Remote Desktop Manager's CPU usage is significantly higher. This is resulting in network interruptions on our Windows 365 clients when using Remote Desktop Manager. Is anything known about this? Regards, Oliver

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Richard Markiewicz

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pedroteo

Cannot open backup file

I cannot open my backup file, with the error in attached. Even though I have the folder with the correct ID, the files doesn´t open. How can i retrieve the information? I have a bunch of servers and info on that entry.... [image] [image]

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Tommy Sanders

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kelemvor

Updating Credentials with an open session doesn't work properly when reconnecting

I might be missing something here as I did this yesterday and it just came up today, but it has happened in the past. Yesterday I changed my password. I then went into my stored Credentials items and changed my password. I went about my day and everything was fine. I had some sessions open that timed out overnight. When I tried to reconnect to them this morning, they all failed. I was able to connect to new machines, but not the ones that were open from yesterday. The error was that the password is wrong. If I closed the tab and then relaunched the sessions, they would connect just fine. It seems like the open sessions are stuck using the old password and not seeing that I changed it in their associated Credentials items. Does it maybe grab that at the initial launch and then not recheck it ever to see if it has changed? If so, that should be changed so that any time I open a new, or reconnect to an existing, but timed out, session, it should go get the password from the Credentials object and not use whatever it might have stored from when it was originally launched. Does that make sense? Thanks.

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Tommy Sanders

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AutomationX

Overview text cut off with no horizontal scroll bar

Hello, there is an issue with the Overview tab where text gets cut off if there is not enough screen space, including the icons on the far right, as you can see in the attached images. There is no horizontal scroll bar or the ability to scroll horizontally with mouse/touchpad gestures. [image] [image]

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Carl Marien

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gko

Resolved

2026.1.11.0 64-bit (JIT) with OpenVPN

After Update from 2026.1.10.0 64-bit (JIT) to 2026.1.11.0 64-bit (JIT) my OpenVPN Configuration is not working anymore. When i open the property, a message ask me to go offline. And a Exception is rising. TargetInvocationException - Exception has been thrown by the target of an invocation. at System.Activator.CreateInstance(Type type) at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewLocator.GetViewForViewModel(Type viewModelType) at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewLocator.GetViewForViewModel[TViewModel]() at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewLocator.GetViewForViewModel[TViewModel](TViewModel viewModel) at Devolutions.RemoteDesktopManager.Frames.FreAvalonia`1..ctor(TViewModel viewModel) at Devolutions.RemoteDesktopManager.Frames.FreVPNAddOnEditorAvaloniaView`1..ctor(TViewModel viewModel) at Devolutions.RemoteDesktopManager.Business.OpenVPNAddOnOpener.CreateEditor(ConnectionEngine engine) at Devolutions.RemoteDesktopManager.Business.BaseVPNAddOnOpener.Devolutions.RemoteDesktopManager.Business.IVPNAddOnOpener.CreateEditor(IConnectionEngine engine) at Devolutions.RemoteDesktopManager.Business.SplitVPNAddOn.CreateEditor(IConnectionEngine engine) at Devolutions.RemoteDesktopManager.Frames.VPN.FreAddOnVPNSettings..ctor(ConnectionEngine engine, ConnectionEditMode connectionEditMode, AddOnVPNTypeDescriptor addOnVPNTypeDescriptor) at Devolutions.RemoteDesktopManager.Business.VPNTypeDescriptors.AddOnVPNTypeDescriptor.CreateFrameSettings(ConnectionEngine engine, ConnectionEditMode connectionEditMode) at Devolutions.RemoteDesktopManager.Frames.ConnectionSettings.FreVPNConnectionSettings.CreateVPNFrameSettings(VPNTypeDescriptor vpnTypeDescriptor) at Devolutions.RemoteDesktopManager.Frames.ConnectionSettings.FreVPNConnectionSettings.LoadVPNTypeFromControls() at Devolutions.RemoteDesktopManager.Frames.ConnectionSettings.FreVPNConnectionSettings.CbVPNType_SelectedIndexChanged(Object sender, EventArgs e) at DevExpress.XtraEditors.ComboBoxEdit.UpdatePopupEditValueIndex(Int32 prevIndex) at DevExpress.XtraEditors.ComboBoxEdit.set_EditValue(Object value) at Devolutions.RemoteDesktopManager.Frames.ConnectionSettings.FreVPNConnectionSettings.LoadConnectionInControls(ConnectionEngine engine, Connection connection, FrmConnection parent) at Devolutions.RemoteDesktopManager.Forms.FrmConnection.<>c__DisplayClass133_0.<CreateConnectionSettingsFrame>b__1() at Devolutions.RemoteDesktopManager.Managers.ThreadManager.PushTimer_Tick(Object sender, EventArgs e) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) ------------------------ extended stack ------------------------ at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel.LoadParameters(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel..ctor(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String details, String title, String xml) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String title) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String title) at Devolutions.RemoteDesktopManager.Managers.LogManager.HandleException(Exception exception) at Devolutions.RemoteDesktopManager.Managers.LogManager.OnThreadException(Object sender, ThreadExceptionEventArgs t) at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception ex) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at System.Windows.Forms.Application.LightThreadContext.RunMessageLoop(msoloop reason, Boolean fullModal) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context) at System.Windows.Forms.Application.RunDialog(Form form) at System.Windows.Forms.Form.ShowDialog(IWin32Window owner) at DevExpress.XtraEditors.XtraForm.ShowDialog(IWin32Window owner) at Devolutions.RemoteDesktopManager.Managers.ActionManager.EditConnection(ConnectionEngine engine, IConnectionSource source) at Devolutions.RemoteDesktopManager.Managers.SessionMenuManager.MnuEditConnection_Click(Object sender, EventArgs e) at Devolutions.RemoteDesktopManager.Controls.EnhancedBarButtonItem.OnClick(BarItemLink link, MouseEventArgs mouseEventArgs) at DevExpress.XtraBars.BarItem.PerformClick(BarItemLink link) at DevExpress.XtraBars.BarItem.PerformClick() at Devolutions.RemoteDesktopManager.Frames.FreDashBoardBase.GalleryActions_ItemClick(Object sender, GalleryItemClickEventArgs e) at DevExpress.XtraBars.Ribbon.Gallery.BaseGallery.RaiseItemClickEvent(RibbonGalleryBarItemLink inRibbonGalleryLink, BaseGallery gallery, GalleryItem item) at DevExpress.XtraBars.Ribbon.Gallery.BaseGallery.OnItemClick(RibbonGalleryBarItemLink inRibbonGalleryLink, BaseGallery gallery, GalleryItem item) at DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnUnpressItem(DXMouseEventArgs e) at DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnUnpress(DXMouseEventArgs e) at DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnMouseUp(DXMouseEventArgs e) at DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandler.OnMouseUp(DXMouseEventArgs e) at DevExpress.XtraBars.Ribbon.GalleryControl.OnMouseUp(MouseEventArgs e) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at DevExpress.Utils.Controls.ControlBase.BaseWndProc(Message& m) at Devolutions.RemoteDesktopManager.Controls.EnhancedGalleryControl.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) at DevExpress.Utils.Drawing.Helpers.NativeMethods.UnsafeNativeMethods.DefSubclassProc(IntPtr hWnd, IntPtr Msg, IntPtr wParam, IntPtr lParam) at DevExpress.Utils.Drawing.Helpers.NativeMethods.UnsafeNativeMethods.DefSubclassProc(IntPtr hWnd, IntPtr Msg, IntPtr wParam, IntPtr lParam) at DevExpress.Utils.Drawing.Helpers.Win32SubclasserFactory.Win32Subclasser.SubClassProcInner(IntPtr hWnd, IntPtr Msg, IntPtr wParam, IntPtr lParam, IntPtr uIdSubclass, IntPtr dwRefData) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at System.Windows.Forms.Application.LightThreadContext.FPushMessageLoop(msoloop uReason) at System.Windows.Forms.Application.LightThreadContext.RunMessageLoop(msoloop reason, Boolean fullModal) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context) at System.Windows.Forms.Application.Run(Form mainForm) at Devolutions.RemoteDesktopManager.Program.Main(String[] args) ------------------- INNER ----------------------- MissingManifestResourceException - Could not find the resource "Devolutions.RemoteDesktopManager.Business.AddOnResources.resources" among the resources "Devolutions.Resources.Properties.AddOnResources.resources", "Devolutions.Resources.Properties.StaticResources.resources", "Devolutions.Resources.Properties.BusinessResources.resources", "Devolutions.Resources.Properties.MsgResources.resources", "Devolutions.Resources.Properties.UIResources.resources" embedded in the assembly "Devolutions.Resources", nor among the resources in any satellite assemblies for the specified culture. Perhaps the resources were embedded with an incorrect name. at System.Resources.ManifestBasedResourceGroveler.HandleResourceStreamMissing(String fileName) at System.Resources.ManifestBasedResourceGroveler.GrovelForResourceSet(CultureInfo culture, Dictionary`2 localResourceSets, Boolean tryParents, Boolean createIfNotExists) at System.Resources.ResourceManager.InternalGetResourceSet(CultureInfo culture, Boolean createIfNotExists, Boolean tryParents) at System.Resources.ResourceManager.GetString(String name, CultureInfo culture) at Devolutions.AvaloniaUI.MarkupExtensions.ResMarkupExtension`1.ProvideValue(IServiceProvider serviceProvider) at Devolutions.AvaloniaUI.AddOns.OpenVPNEditorView.!XamlIlPopulate(IServiceProvider, OpenVPNEditorView) at Devolutions.AvaloniaUI.AddOns.OpenVPNEditorView.!XamlIlPopulateTrampoline(OpenVPNEditorView) at Devolutions.AvaloniaUI.AddOns.OpenVPNEditorView.InitializeComponent(Boolean loadXaml) at Devolutions.AvaloniaUI.AddOns.OpenVPNEditorView..ctor() at System.Activator.CreateInstance(Type type) ------------------------ extended stack ------------------------ at Devolutions.RemoteDesktopManager.Managers.ErrorManager.BuildErrorDetails(Exception exception, String extraMessage) at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel.LoadParameters(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel..ctor(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String details, String title, String xml) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String title) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String title) at Devolutions.RemoteDesktopManager.Managers.LogManager.HandleException(Exception exception) at Devolutions.RemoteDesktopManager.Managers.LogManager.OnThreadException(Object sender, ThreadExceptionEventArgs t) at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception ex) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at System.Windows.Forms.Application.LightThreadContext.RunMessageLoop(msoloop reason, Boolean fullModal) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context) at System.Windows.Forms.Application.RunDialog(Form form) at System.Windows.Forms.Form.ShowDialog(IWin32Window owner) at DevExpress.XtraEditors.XtraForm.ShowDialog(IWin32Window owner) at Devolutions.RemoteDesktopManager.Managers.ActionManager.EditConnection(ConnectionEngine engine, IConnectionSource source) at Devolutions.RemoteDesktopManager.Managers.SessionMenuManager.MnuEditConnection_Click(Object sender, EventArgs e) at Devolutions.RemoteDesktopManager.Controls.EnhancedBarButtonItem.OnClick(BarItemLink link, MouseEventArgs mouseEventArgs) at DevExpress.XtraBars.BarItem.PerformClick(BarItemLink link) at DevExpress.XtraBars.BarItem.PerformClick() at Devolutions.RemoteDesktopManager.Frames.FreDashBoardBase.GalleryActions_ItemClick(Object sender, GalleryItemClickEventArgs e) at DevExpress.XtraBars.Ribbon.Gallery.BaseGallery.RaiseItemClickEvent(RibbonGalleryBarItemLink inRibbonGalleryLink, BaseGallery gallery, GalleryItem item) at DevExpress.XtraBars.Ribbon.Gallery.BaseGallery.OnItemClick(RibbonGalleryBarItemLink inRibbonGalleryLink, BaseGallery gallery, GalleryItem item) at DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnUnpressItem(DXMouseEventArgs e) at DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnUnpress(DXMouseEventArgs e) at DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnMouseUp(DXMouseEventArgs e) at DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandler.OnMouseUp(DXMouseEventArgs e) at DevExpress.XtraBars.Ribbon.GalleryControl.OnMouseUp(MouseEventArgs e) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at DevExpress.Utils.Controls.ControlBase.BaseWndProc(Message& m) at Devolutions.RemoteDesktopManager.Controls.EnhancedGalleryControl.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) at DevExpress.Utils.Drawing.Helpers.NativeMethods.UnsafeNativeMethods.DefSubclassProc(IntPtr hWnd, IntPtr Msg, IntPtr wParam, IntPtr lParam) at DevExpress.Utils.Drawing.Helpers.NativeMethods.UnsafeNativeMethods.DefSubclassProc(IntPtr hWnd, IntPtr Msg, IntPtr wParam, IntPtr lParam) at DevExpress.Utils.Drawing.Helpers.Win32SubclasserFactory.Win32Subclasser.SubClassProcInner(IntPtr hWnd, IntPtr Msg, IntPtr wParam, IntPtr lParam, IntPtr uIdSubclass, IntPtr dwRefData) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at System.Windows.Forms.Application.LightThreadContext.FPushMessageLoop(msoloop uReason) at System.Windows.Forms.Application.LightThreadContext.RunMessageLoop(msoloop reason, Boolean fullModal) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context) at System.Windows.Forms.Application.Run(Form mainForm) at Devolutions.RemoteDesktopManager.Program.Main(String[] args)

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Tommy Sanders

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solmssen

2026.1.12.0 killed my custom keystrokes

Hi - I was happily using 2026.1.9.0 and my custom keystrokes were working, as late as last night in fact. Upgraded to 2026.1.12.0 this morning and my three custom keystrokes are still in the config, but not showing on the menu, and not working. I tried the following: Set custom keystrokes to none, exit application, start application, reset custom keystrokes, exit application, restart application, no joy. uninstalled and downgraded back to 2026.1.9.0, re-execute #1. No joy. Reset keyboard settings to default, restart application, reset custom keystrokes, restart application, no joy. the three things I put keystrokes on are type username (ctrl-shift-z), type password (ctrl-shift-x), and type otp (ctrl-shift-c). Any thoughts? I'm going to stay at 2026.1.9.0 for now, since I see there seem to be other clipboard issues with .11 and .12. Let me know if I need to do anything...

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3

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Tommy Sanders

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Daniel Albrecht

Error when trying to create a Devolutions Send link from RDM

Hi! Since the update to RDM 2025.3.32.0 and DVLS 2025.3.16.0, when we try to create a Devolutions Send link from RDM, it shows the error "Der Dienst konnte nicht authentifiziert werden". I guess it comes from the German .NET Runtime, but it translates to "The service could not be authenticated". I found some posts online mentioning a .NET error "The caller was not authenticated by the service", so maybe that's the original English message. In the DVLS Event Log I see "DevolutionsSendGeneralException - Der Dienst konnte nicht authentifiziert werden". It works when creating the link on DVLS Web interface, but not in RDM. The IIS log file shows a successful POST request to DVLS at /api/devolutions-send/create-link-with-file Can you help me troubleshoot further? Thank you!

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5

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Daniel Albrecht

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Daniel Albrecht

Paste Once and TeamViewer

Hi! When Paste Once is enabled and there's a TeamViewer session open, which tries to sync the clipboard to the remote computer, I cannot copy/paste a password. When I use Clipboard Diagnostics, I can see TeamViewer was allowed to read the clipboard: [image] I don't know exactly how it works, but I assume RDM recognizes TeamViewer reading the clipboard, thinks that's a successful paste, and clears the clipboard, so there's nothing to paste anymore. After adding that TeamViewer entry to the blocklist (right click / Add), it looks like this: [image] Now I can paste the password somewhere on my local system, but it is not synced to the remote TeamViewer session. It's the same with "PhoneExperienceHost", which is the Phone Link app that tries to sync the Windows clipboard to my Android phone. A workaround would be to paste the password in a text editor locally and then copy it from there again. Then it will sync and RDM will not clear it. But is there a better way? Is that what the "Delays" list is for? How does that work exactly? I imagine there could be a setting for a global delay, during which any access to the clipboard would be allowed (or denied) without clearing the clipboard. That way, any software reading the clipboard in the background, wouldn't cause RDM to clear the clipboard unwantedly. You wouldn't need to set exceptions for specific processes. In general I believe the Clipboard Diagnostics windows could use a GUI overhaul. It's confusing and hard to use for me. Also the "Password was copied to the clipboard" popup appears exactly in front of the "Clearing clipboard in X sec." status bar message, if the clear clipboard delay is enabled.

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24

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Daniel Albrecht

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dmwassman

Implemented

RDM 2026.1.10.0 64-bit Can't duplicate sessions

Recently upgraded to RDM Free 2026.1.10.0 on Windows Enterprise 11. I am no longer able to duplicate Windows Terminal sessions (was able to last version). The session tries to open but then just closes.

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4

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Maxim Robert

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wbossenbroek

DPI scaling not working in remote session

I got a new laptop with a screen resolution of 2560x1600. This requires DPI scaling set to 130% to be able to read text on the built-in screen. RDM version 2026.1.14.0 64-bit (PreJIT) When starting a RDP session to a Windows server, this scaling is not inherited into the remote session - so very small font. I tried the steps from this document: https://docs.devolutions.net/rdm/kb/troubleshooting-articles/high-dpi-issue/ but no effect. I can't get DPI scaling to work in the remote sessions. I just didn't get the part about the CFG file in that document, that part doesn't seem complete. So situation: shortcut for RemoteDesktopManager.exe has configured 'override high dpi scaling'= application DirectX disabled in RDM Settings/Entry types/Sessions/RDP, 'disable RDP scale factor' is UNCHECKEDSettings/ Settings/Hardware accelartion = DISABLED (otherwise still DirectX active) Properties of RDP session: Display, Screen sizing mode=Smart Reconnect, Remote Desktop size=Default (Automatic) What are 'the' steps to achieve inherited DPI scaling in a remote session??

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kb1

User defined keyboard shortcut not wirking any more

Hi, after upgrading RDM from 2025.3.30 to 2026.1.14 my user defined shortcut for copying a password to the clipboard, Ctrl-Q, is not working any more. Changing it to some other Ctrl shortcut did not help. The predefined CTRL-Shift-B is also not working, though it is shown in the context menu: [image] The context menu itself works. Thanks in advance.

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Andreas

RDM 2026.1.10.0 Vault filter handling

Hi All It looks for us that the Vault search/change handling has beend changed since new 2026 version. Before 2026: Clicking on Vault List Dropdown Entering a search filter Using directly your Keyboards Enter for select/switchig the Vault With new 2026: Clicking on Vault List Dropdown Youre active in the Search Field No option available, to navigate with Keyboard - a Mouse click is forcely needed! [image] Is it possible to get the old behaviour back? We have all become very accustomed to the old way of dealing with several hundred vaults, and it was very intuitive, which it no longer is. Furthermore, the dropdown menu no longer automatically scrolls to the active vault when I open the vault selection. Best Regards Andreas

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4

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Andreas

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aviado

Context menu items intermittently greyed out (disabled) after period of inactivity - RDM 2026.1.10.0

I am experiencing an issue where several options in the right-click context menu for sessions become disabled (greyed out) after the application has been open for some time. This behavior forces a restart of the application to regain full functionality. I've attached screenshots showing the difference between the active and disabled states. For example, options like 'Add entry' , 'Duplicate' , 'Move' , and 'Delete' become inaccessible. I am trying to determine if this is a known bug in the current release or a new security/timeout feature that I need to configure. Environment Details: Product: Remote Desktop Manager (Single User License) Version: 2026.1.10.0 64-bit (JIT) Framework: .NET 10.0.3 Key Add-ons: .NET Extensions (v10.0.225.61305) OS: Windows 11 Pרם Steps to reproduce: Open RDM and use it normally (all menu items are active). Leave the application running in the background for a period of time. Right-click on any entry/connection. Observe that several management functions (Add, Edit, Delete, etc.) are greyed out, while session commands (Open, View Password) might remain active. Is there a specific setting related to session locking or UI refresh that could be causing this? Looking forward to your guidance. [image]

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4

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Alexis Geller Peiro

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geoffrybrown

What determines the maximum number of RDP sessions?

What determines that maximum number of simultaneous RDP sessions possible? Is there a built in maxiumum, or is it based upon available memory or some other parameter. Once I go above 15-20 RDP sessions, it often will not allow me to add more. I have to close RDP Manager completely and start over opening sessions and when each RDP session requireds MFA, that becomes a pain.

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Eduard Sepúlveda López

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