Support

Hi, We are using currently 2026.1.14.0 64bit client under Windows 11. We have implemented Delinea Secret Server solution with PAM distributed engines to be able to RDP connect onto our machines through PAM proxy, and it works great. To be able to retrieve Delinea secrets info, we must first, for sure, provide Secret Server credentials when we launch the first related RDP session of the day and this part is working as expected. At secret Server side, we've got this config : Session Timeout for Webservices : 90 mins Enable Refresh Tokens for Webservices : yes Maximum Token Refreshes Allowed : 6 This should allow us not being asked for Secret Server credentials the whole day. But it seems not taking into account this "Enable Refresh Tokens for Webservices" option and prompts systematically to renter credentials for Secret Server login after 90 mins (then OK for the next 90 min and so on). Could you check by your side or tell me what we miss, please ? Thx

Since the latest update and the subsequent fix, I have been experiencing severe performance issues with RDP Manager. As soon as I start an RDP session, it takes approximately 10 seconds for the window to appear. Additionally, I cannot use the manager during that time. When I try to open a second window, the application enters a “Not Responding” state. It then takes another 10 seconds before I can use it again. I have already configured all performance settings recommended by Devolutions, such as hardware acceleration. What can be done to resolve this issue?

Hi everyone, I'm reaching out regarding an issue with the "Copy Username and Password" button [image] We've had this problem for quite some time now (roughly 1 year). Yesterday we updated to version 2026.3.5.0 (64-bit), which according to the changelog includes the copy fix – unfortunately without success on our end. For some of our users, the issue was already resolved with version 2026.2.18.0, but for many others it wasn't. I tried troubleshooting it myself: in the "Devolutions" folder (under %localappdata%), I renamed the RDM folder to "RemoteDesktopManager_bak" and restarted RDM. Right after that, the copy button worked briefly, but after about 2 hours the issue came back. Current status: since the update, it works for a few more users, but for the majority it still doesn't work. Thank you for your feedback. Best regards, Micha

Hi When I put filter on status bar, I cannot see any result, it not worked like before, But it works when I put it into Navigation panel bottom, it can works. Also I noticed, it have no more "user search options and operators" in filter. [image] [image]

Hi there, just installed the new SonicWall NetExtender client (10.3.0) and RDM is not able to call it anymore. I think that the issue is that in the program folder there's no necli.exe anymore, but a nxcli.exe instead. Can you try to look at that? RDM entries are now broken (for NetExtender VPN). Thanks.

Hi there, I need a help about setting unselected tabs color. I have many options but: "light" is really too light (I use dark colors for entries and the difference is really "strong"). "transparent" option seems useless (the same of "none"). Any hint?

Hello, When I pin tabs, I notice it puts them at the beginning of their "row" within the tab strip, however the tab strip rows themselves still seem to rotate based on what entry I select. So for example, let's say I have 3 rows of tabs - a pinned tab will go to the far left of the bottom row in the tab strip. But then if I select a tab in the top row, that row becomes the bottom row and the pinned one goes to the top. Select the pinned one (or anything in the top row), and that row comes back down to the bottom again (and the pinned tab moves with it). I presume this is by design - seems like the "most recent" session always becomes the bottom row? But I'll be honest, for me it actually makes it harder for me to keep track of tabs with the tab rows constantly switching like that. I was thinking that pinning would do something more like in Visual Studio or SQL Management Studio, where pinned tabs are always in the top row (starting from the left and working right). If the pinned tabs still move around with the rotating rows, then that reduces the usefulness of pinning them for me unfortunately. Is there any way to change the behavior of how the rows in the tab strip behave? I see we can turn off multi-row tabs (presumably that just leaves a single row of horizontally-scrolled tabs) - but that isn't really what I wanted to do. I like the multi-row tabs, I'd just like them to stay put once they are established, at least within a session 🙂 (unless manually rearranged, of course). Finally, I notice there is also a "sort priority" option in the "user interface" settings for an entry - not sure how that comes into play here. Any suggestions are appreciated! Best regards,

Hi, Per the attached video, my lists of hosts look fine when the RDM window is not maximised. Otherwise, I cannot scroll through all items. Recording 2026-09-18 120417.mp4 How to fix this? Thank you. Regards Slawek

When (using windows RDM 2026.3.5) to connect to a Linux ssh vm the shell prompt is behind the status bar at the bottom: [image] This seems to only be when in Settings, Main Header is set to toolbar or menu bar. not ribbon (why are ribbon button so massive now, way too much wasted space now). workaround for toolbar or menu bar, set height from default 500 to 400 EDIT: workaround was a false possitive. 400 isnt an available option and it reverts to 500 and only sometimes fixed the issue

Hi With new version RDM 2026.3.8, the expand all and collapse all key shortcut seems not working any more? Mouse click still works. Also I got two different shortcut hints at different location, it shows should use CTLR +/- when I click on valut, but it shows use * for epxand all and no short cut for when I click on folder, is this normal? But no one key shortcut works. [image] [image]

After i upgraded RDP to 2026.3.5.0 64bit my SSH Shell is connecting for ages and after it connects is is unresponding. Is it me or RDM?

ssh client 1) Switching between applications rdm -> alt+tab -> other app -> alt+tab -> rdm -> entering commands in the console -> alt+tab -> other app -> alt+tab -> rdm -> loss of input focus 2) Pressing the button -> loss of input focus [image] Loss of input focus: [image]

PowerShell session with Windows Terminal, using embedded session, opens embedded tab but prompt never appears. Session with Windows Terminal in external window or session with Classic application (conhost) in embedded window works.

While creating new Entry as secureCRT, I am getting the attached screenshot. How to fix this issue? [image]

"Global Hotkey" is not global anymore on 2026.3.5.0. When RDM is not in focus, attributes are not copied anymore to clipboard. Very annoying... Any help? I restarted the app and PC already but didn't change.

Hi, Sometimes when opening an existing RDP session the screen does not load. When triggering animations within Windows it only load that part. The workaround now is opening another tab and then go back again. [image] Kind Regards, Arjan

Hi all, I think in this newer versions, I can't put the Navigation pane as a tab. Only floated, auto-hide etc... In attached, the option "dock as document" (the one that I think it will be ok) is grayed. Any option in settings that I can put the navigation as a permanent tab? [image]

Hi Sam, Here's what I'm seeing performance-wise: closing a tab: There's a 2–3 second delay before the mouse cursor even comes back opening an RDP session: It takes about 2–3 seconds before it actually starts connecting launching the application: It takes 10–20 seconds before the workspace is fully loaded and usable editing entries: It's fine on reasonably powerful machines, but on systems with mobile CPUs or less RAM, it gets painfully slow I'm using RDM on three different Windows 11 machines with the same account (and therefore same data source and number of entries) on a daily basis: a fairly powerful desktop with an AMD Ryzen 7 7800x3D, 64 GB DDR5-6000 RAM, NVMe SSDs a somewhat older laptop with an Intel Core i7-1185G7, 32 GB DDR4-RAM, NVMe SSD and a virtual machine running on that laptop, 2 vCPUs, 8 GB RAM Even on my Ryzen desktop, RDM still feels super slow compared to other applications. It just seems like RDM isn't particularly well optimized. My Intel laptop is... okay-ish, but still much laggier than it should be. And let's not even talk about the VM. Launching RDM can sometimes take up to a minute from clicking the shortcut until the workspace is fully loaded. If you need any additional information or want me to try something on my end, just let me know. I'm happy to help with testing. Best regards,

Hi all I receive this error every time i log in. Is there a way i can fix this? [image]

Hello, when I first started RDM after the upgrade, the "Navigation bar position" was Side, but when I closed RDM 2026.2.x it was Bottom. Also "Show Ribbon" was "Show tabs only" when I closed RDM, but with the first start it was "Always show ribbon". Please make sure, that an upgrade does not change such things... Brgds Andreas

[image] I used to be able to pick a vault credential under this menu but it doesn't seem to be available anymore. Has it moved or is this a bug?

When clicking a link on a webpage in a RDM web session, a new RDM tab is automatically opened, but the focus remains on the existing tab. I expect the new RDM tab to receive focus. This started happening after I upgraded RDM from 2026.1.x to 2026.2.18.0. Any ideas on how I restore the original behaviour? BTW, the RDM "anchor" is switched off. Thanks.

Hello, I am using a Command-Line (External Application) entry that is configured to launch an application under a different user account. Before the application starts, I need to execute a script that performs some user-specific modifications. I configured the script in the "Before opening" event, but it appears to run in the security context of the user who launched Remote Desktop Manager, rather than the user account configured for the external application. Is it possible to execute the "Before opening" event script in the security context of the external application's configured user account?

In previous versions, there was a control panel at the top of the window and if you maximized the window there was a right-click window menu that had similar settings. Neither of these exist now. If I need to reconnect, I need to go back to the main menu. This is not a great experience when remoting into devices with a screen lock/require login policy. Current limited options: [image]

Updated to RDM 2026.3.5 and open several tabs and if i single click a tab it with either select like normal, select and become draggable, or undock from the main RDM window. Results seem to be random. I am also seeing RDP instability. Screen writes are not stable, switching between tabs (open RDP sessions) I will get blank screens, half written screens, slow response screens in a session, or a normal screen. Results are random. I am on RDP'd into Windows Server 2025 in an Enterprise environment, running RDM on my jump box.