Support

Support forum for Remote Desktop Manager Windows

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Arnaud S.

Visio Stencils

Hi, Do you have any Visio stencils for your products ?

2426

6

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Arnaud S.

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oliveroberholzer

High CPU usage after Update tor Version 2026.1.12.0

Hi We've noticed that since the update, Remote Desktop Manager's CPU usage is significantly higher. This is resulting in network interruptions on our Windows 365 clients when using Remote Desktop Manager. Is anything known about this? Regards, Oliver

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15

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Richard Markiewicz

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stefanklatt

Export/Import

Hi, exported my RDM configuration (*.rdm). I imported this configuration file at another user and found that the session standards wasn't imported.They where lost. Is this correct?

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0

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stefanklatt

Configuration with hardcoded paths

Hello, I found you use hardcoded paths at the RDM configuration. This is bad if you need to recover a RDM configuration on another PC without an existing export. I need to create a user with the same name like on the old PC to get the configuration running and to do an export. It would better if you use a variable for this like "%LOCALAPPDATA%\Devolutions\RemoteDesktopManager" . Kind regards Stefan Klatt

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David Hervieux

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pastyrik

Backlog

Proper working with attachment using Powershell (Add-RDMEntryAttachment x Add-RDMSessionAttachment)

Greetings everyone, I would like to ask for clarification on the proper use of Add-RDMEntryAttachment and Add-RDMSessionAttachment for adding session/entry attachments. I have been using Add-RDMSessionAttachment for years. It was not ideal, but it worked. It seems that some changes were made to Add-RDMSessionAttachment , and it no longer accepts the -Title and -Description parameters. I tried using Add-RDMEntryAttachment — it does add an attachment, yes, but that’s all. There is no result, sometimes it freezes, and there is no reference returned to the added attachment. Even the example in the documentation for Add-RDMEntryAttachment does not make sense to me. When using the -PassThru parameter, it returns references to all attachments, so it updates the title and description on multiple items, not only on the most recently added one: $entry = Get-RDMEntry -Name EntryA $attachment = Add-RDMEntryAttachment -InputObject $entry -Filename 'filename.txt' -PassThru Set-RDMEntryAttachment -InputObject $attachment -Title 'Filename' -Description 'This is an important file' I would simply like to add an attachment with a Title and Description to an RDM session using PowerShell. Many thanks to anyone who can clarify this. Best regards, Ivo Pastyrik

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pastyrik

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Chris unknown

permission issue? RDP session with linked credential from password list not working

Hi there, i have a user who is allowed to view a a RDP session entry but not the password list itself. The entry has a linked credential from the password list. As soon as the session is opened by that user a password prompt appears. when entering the credential directly into the rdp session the user can access the RDP session. That user has no edit rights on the entry so the password is safe from viewing. All our passwords are managed within different password lists, so using exceptions from this concept is pretty uncomfortable. I need help to solve this problem.

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Carl Marien

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Nicola Farina

Selection context within tree/navigation pane

Hi there, since few versions, I'm experiencing annoying issues with the right click actions within the navigation pane (folders/items tree). 1 - When I click on an item and I try adding a sub-item, this new item is placed outside his intended parent. I need to select the intended parent and use the add entry button inside the item's page. 2 - If I right-click on an item, but I've got the focus on other ones, the context menu is referred to the focused one instead of the one on which I clicked. It seems that the right-click not triggers the focus action. In fact, I need to manually select/focus the item before the right-click. Thanks,

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Tommy Sanders

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meelisn

Backlog

RDM 2026.1.10 - PowerShell session with Windows Terminal restores previously saved tabs

When PowerShell session uses Windows Terminal external window, the 2 Windows Terminal windows start: one window with restored sessions from Windows Terminal opened from OS one window with configuration saved in RDM PowerShell session. Both windows run in the same Windows Terminal process. When PowerShell session uses Windows Terminal in embedded window, Windows Terminal opens all restored terminal tabs, but the new tab with requested configuration is not visible. Closing that embedded tab leaves Windows Terminal with all sessions running on the background and next time the embedded tab appears for couple of seconds and then disappears. My Windows Terminal is configured to open windows from previous session, when starting.

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Patrick Ouimet

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andrearinaudo

Problem with multiple monitors

Hallo, I have an issue regarding multiple monitors My computer has 4 screens. I create a remote desktop connection, I set that it should use monitor 2 and 4. When I open it, everything works properly. Then if I collapse the remote desktop to icon and I maximize it again, it comes up on different monitors. To make it work again I have to close the connection and open again. Could you please help. It starts been quite annoying. Thank you Best regards

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Carl Marien

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einkauf4

Open RDM Sessions in use by other user not actualized or invisible

Hi, we just migrated to a newer version of DVLS Server 2026.1.6.0 and imported our old configuration, moving to SQL Express 2025. Now the global session view shows each session as a double entry and in the general view they are not shown on mouseover. We tried everything from layout reset to cache emptying - no change. What could we do to debug this and get the session view back? Regards, Thomas

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Patrick Ouimet

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dns2811

SSH: curly brackets do not work with Alt key combinations

Good morning, it seems to me that with the latest RDM updates, curly brackets can no longer be typed using the Alt+123 and Alt+125 combinations in SSH sessions. Is this the case for you too? Can I make them work with a specific setting, or have changes been made? The Alt+123 combination, for example, generates the string: [<user>@<hostname> ~]$ .{bash{_{history,logout,profile},rc},c{ache,onfig}}. Thanks for your help!

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Carl Marien

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sistemi1

1Password Integration with RDM

Hello everyone, I have a problem with configuration of 1Password with RDM. Actually I'm still using version 2026.1.14.0 64-bit but following this official guide ( https://docs.devolutions.net/rdm/kb/how-to-articles/configure-1password-entry/ ) I'm not able to find "web connector" option. This is my screen and "mode option" is missing. Why ? [image]

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Carl Marien

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Nicola Farina

New SonicWall NetExtender 10.3.0 changed .exe (addon broken)

Hi there, just installed the new SonicWall NetExtender client (10.3.0) and RDM is not able to call it anymore. I think that the issue is that in the program folder there's no necli.exe anymore, but a nxcli.exe instead. Can you try to look at that? RDM entries are now broken (for NetExtender VPN). Thanks.

1012

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Erica Poirier

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nelson1

Implemented

FabulaTech

I have a need to use Fabulatech Sound for Remote Desktop. When I create a standalone connection .rdp windows file, the Fabulatech Server in the VM sees the FAbulatech Workstation Sound Devices. Even after importing the file straight into RDM, the Server cannot see the Workstation sound devices. I have read that it has to do with the way in which RDM does the Windowing, but I have not been able to figure out how to configure RDM properly to allow Sound for Remote Desktop to work. I have had to revert back to the Windows rdm file to connect to this machine. Any thoughts?

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nelson1

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solmssen

Backlog

2026.1.12.0 killed my custom keystrokes

Hi - I was happily using 2026.1.9.0 and my custom keystrokes were working, as late as last night in fact. Upgraded to 2026.1.12.0 this morning and my three custom keystrokes are still in the config, but not showing on the menu, and not working. I tried the following: Set custom keystrokes to none, exit application, start application, reset custom keystrokes, exit application, restart application, no joy. uninstalled and downgraded back to 2026.1.9.0, re-execute #1. No joy. Reset keyboard settings to default, restart application, reset custom keystrokes, restart application, no joy. the three things I put keystrokes on are type username (ctrl-shift-z), type password (ctrl-shift-x), and type otp (ctrl-shift-c). Any thoughts? I'm going to stay at 2026.1.9.0 for now, since I see there seem to be other clipboard issues with .11 and .12. Let me know if I need to do anything...

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Tommy Sanders

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Daniel Albrecht

Error when trying to create a Devolutions Send link from RDM

Hi! Since the update to RDM 2025.3.32.0 and DVLS 2025.3.16.0, when we try to create a Devolutions Send link from RDM, it shows the error "Der Dienst konnte nicht authentifiziert werden". I guess it comes from the German .NET Runtime, but it translates to "The service could not be authenticated". I found some posts online mentioning a .NET error "The caller was not authenticated by the service", so maybe that's the original English message. In the DVLS Event Log I see "DevolutionsSendGeneralException - Der Dienst konnte nicht authentifiziert werden". It works when creating the link on DVLS Web interface, but not in RDM. The IIS log file shows a successful POST request to DVLS at /api/devolutions-send/create-link-with-file Can you help me troubleshoot further? Thank you!

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Daniel Albrecht

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pavlyukoff

2026.1.12.0 - Wrong Cert Expire Rate

At start main page show me, that my PEM file in few days will expire. I've renew my PEM - press update document - choose that PEM (you promise, that it will be done automatically at start). Now it shows me with RED, that new file were expire 2 monthes ago. But - expire date is....... 2026.05.07 Site with that pem opened without eny alerts and show same expire date. Something wrong with logic or with some components for certificates. [image]

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Stephan Haupt

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Andreas

RDM 2026.1.10.0 Vault filter handling

Hi All It looks for us that the Vault search/change handling has beend changed since new 2026 version. Before 2026: Clicking on Vault List Dropdown Entering a search filter Using directly your Keyboards Enter for select/switchig the Vault With new 2026: Clicking on Vault List Dropdown Youre active in the Search Field No option available, to navigate with Keyboard - a Mouse click is forcely needed! [image] Is it possible to get the old behaviour back? We have all become very accustomed to the old way of dealing with several hundred vaults, and it was very intuitive, which it no longer is. Furthermore, the dropdown menu no longer automatically scrolls to the active vault when I open the vault selection. Best Regards Andreas

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Eduard Sepúlveda López

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alexpawlak

RDP MCP server stopped

Hey there! I have just upgraded to latest version and wanted to try AI features (RDM Free edition if that matters). I logged in with my GH copilot credentials but RDM MCP doesnt start: [image] (Cannot find file specified). I tried restarting / starting as admin but no luck here

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davidwillis

Web Browser Toolbar in iDRAC

Hello, When using the entry type of Dell iDRAC (web) to connect to an iDRAC website, it seems there is no browser toolbar like there is with normal website entries, to do things such as force-refresh or re-fill credentials if the website logs out, etc. I can use Ctrl+Shift+R shortcut to force a browser refresh but I don't know if there's any keyboard shortcut to fill credentials? If so I wasn't able to find it. But it would be nice just to have the toolbar there anyway with the same options we have in the browser - I'm not sure if this entry type is much different from a regular web browser entry (presumably it's optimized for iDRAC in some way). I did go in File -> Settings and set default browser type to Edge for website type entry, however I don't think that makes a difference for the iDRAC (web) type of entry. I notice there's an option to set the web browser type in the iDRAC (web) entry type settings, but it's greyed-out for some reason: [image] For comparison, this is what I mean - a regular website entry has this bar: [image] While the iDRAC (web) type entry does not: [image] Does anyone know if there's a way to make this toolbar show up in this entry type, or would this have to be a new feature request? If it is not currently available, is there a keyboard shortcut to re-fill credentials in case iDRAC gets logged out, or do we just have to close and reopen the session? EDIT - A sort of "part 2" (or part 3?) to this question, is there any way for the browser used in these iDRAC (web) session types to remember cert approvals and stuff like that? For example when I open iDRAC website using a self-signed cert I have to accept the warning every time it seems like, even though I've opened that session before and been to the same site many times. Any help is much appreciated! Best regards,

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Samuel Dery

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vdias

2026.1.14.0 Problem

I'm a free portable version user, and just updated my local files to 2026.1.14.0, and now software not working... just frozen on start. Could it because of the database changes of 2026 version? How to update database on a portable version?

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Samuel Dery

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basisprogramm1c

To make one RDP session close other sessions

OpenVPN Connect is used for multiple RDP sessions. I configured it so that before opening an RDP session, OpenVPN connects using a specified profile, and when closing the RDP, it disconnects. Now I want to set it up so that when an RDP session is opened, other sessions from a specified list are closed. How to do this?

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Jacob Lafrenière

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Bitboy

How to configure special connection string

Hi there, i'm trying to configure this connection string. UserJumpHost@UserTarget#domain.com@TargetIP@JumpHostIP if i set this as hostname and setup the keyfile, it works. But it somehow looks wrong to me and i wanted my entries just to use the ip and setup the jump host seperatly. i tried a few combinations, but nothing worked. What is the correct way to set this up? in most cases, JumpHostIP is asking for a password but none worked. Using the above connection string works without entering a password, of course, the used keyfile is unlocked. ------ Small update Creating a ssh session with the following parameters also work Hostname: JumpHostIP Keyfile: Keyfile with passphrase Username: UserJumpHost@UserTarget#domain.com@TargetIP Obviously this is still clunky and not working for bulk edit.

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Jacob Lafrenière

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miccol

PAM vault not showing as a separate tab any longer?

Since a few versions ago in RDM it seems that I lost my PAM vault button in the Navigation bar (next to User vault) - I see in settings there is a setting for this, but it's as if it does nothing. Anyone else experiencing this?

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Tommy Sanders

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telwell1

Backlog

sessions will not run

i have a number of PowerShell sessions created for mundane tasks, like unlocking a user acct. or running a sync cycle, and they all of a sudden stopped working. when i execute them they create the tab but no window will open and then after 10-15 seconds close. nothing happens, not errors, nothing in the debug...

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Patrick Ouimet

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