Support

Hello, As I am starting to play around with templates more, I notice when we create a template from an entry using "save as template", it will retain the "folder path" of the original entry in it. However, I don't know if there's any significance to this? Because templates don't show up in the normal navigation tree so they don't appear in the configured folder anyway. This is what I'm referring to (value is redacted but the circled field is where it shows the full folder path, just like it would for any regular entry - e.g. FolderA\FolderB\FolderC etc.): [image] However, I notice on the Template Settings page of the settings, there is a "template folder" we can set: [image] ...and the above setting does affect where the template appears on the "Entry Templates" page (since that has its own folder structure). So that part makes sense. But I'm just trying to understand whether the Folder setting in the General settings page matters at all for templates. The only place I've seen it referenced elsewhere so far is when configuring a host entry, and linking a template to it - when we select a default template, it refers to it by path (again, sorry, I know the path is redacted but the circled box is where it is, and it displays the full path as configured in the template's "Folder" setting): [image] Any help is appreciated, thanks! Best regards,

I am trying to add custom icons to website entries. When I click on Custom I see the following. [image] The above picture leads me to needing to use the Image Management feature. following the documentation from https://docs.devolutions.net/rdm/commands/administration/images/ in my ribbon under Administration, there should be a section called Configuration and Security. In this section there should be a button to click for Image Management. Problem is, there is no Image Management button, only Vault settings. I've looked at the release notes by doing a control + F for image management and I don't see it as being a deprecated or removed feature. Am I missing something? [image]

Hi Is possbile to select template group when I create entries from network box synchornize? Currently it only allow me select template not template group? Thanks

After upgrade to RDM v2026.1.18.0 64-bit (JIT) I'm no longer able to synchronize with any of our vCenters, receiving the following error: System.ServiceModel.CommunicationException: Error in deserializing body of reply message for operation 'RetrieveProperties'. ---> System.InvalidOperationException: There is an error in XML document (7, 696). ---> System.InvalidOperationException: The specified type was not recognized: name='CustomFieldStringValue', namespace='urn:vim25', at <CustomFieldValue xmlns='urn:vim25'>. at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderVimPortType.Read1521_CustomFieldValue(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderVimPortType.Read1_Object(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderVimPortType.Read1863_DynamicProperty(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderVimPortType.Read1917_ObjectContent(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderVimPortType.Read2158_RetrievePropertiesResponse() at Microsoft.Xml.Serialization.GeneratedAssembly.ArrayOfObjectSerializer183.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle) at System.ServiceModel.Dispatcher.XmlSerializerOperationFormatter.DeserializeBody(XmlDictionaryReader reader, MessageVersion version, XmlSerializer serializer, MessagePartDescription returnPart, MessagePartDescriptionCollection bodyParts, Object[] parameters, Boolean isRequest) --- End of inner exception stack trace --- at System.ServiceModel.Dispatcher.XmlSerializerOperationFormatter.DeserializeBody(XmlDictionaryReader reader, MessageVersion version, XmlSerializer serializer, MessagePartDescription returnPart, MessagePartDescriptionCollection bodyParts, Object[] parameters, Boolean isRequest) at System.ServiceModel.Dispatcher.XmlSerializerOperationFormatter.DeserializeBody(XmlDictionaryReader reader, MessageVersion version, String action, MessageDescription messageDescription, Object[] parameters, Boolean isRequest) at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeBodyContents(Message message, Object[] parameters, Boolean isRequest) at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeReply(Message message, Object[] parameters) at System.ServiceModel.Dispatcher.ProxyOperationRuntime.AfterReply(ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass1_0.<CreateGenericTask>b__0(IAsyncResult asyncResult) --- End of stack trace from previous location --- at Devolutions.VMwareManagement.InventoryNavigator.RetrieveObjectContents(String[][] typeinfo, Boolean recurse, ManagedObjectReference startFolder) at Devolutions.VMwareManagement.InventoryNavigator.SearchManagedEntities(String[][] typeinfo, Boolean recurse, Boolean withPath) at Devolutions.VMwareManagement.VMwareSoapClient.GetVMList(Boolean withPath)

Hello - I am trying to make the Quick Access Toolbar visible so that I can use the Quick Connect feature more easily. I have read many, many previous threads regarding this matter - however NONE of the typical recommended solutions have worked for me. To be clear, I have already tried these fix actions to no success: Settings > User Interface > Hide quick connect label (check box is unchecked) Settings > Ribbon > Disable ribbon quick access toolbar (check box is unchecked) Window > Layout > Reset Layout... I have done this multiple times with restart. Manually deleted .lyt files in Windows AppData folder... I have done this multiple times with restart. Please suggest something I have not already tried countless times. For reference I am running this version of the RDM application: 2025.3.30.0 64-bit (PreJIT) Thank you in advance.

Per subject - the Cisco Shift+Ctrl+6 break does not seem to be working in the referenced version - 2025.3.32.0 64 bit Free. Tested to same Cisco device using Tera Term SSH and the sequence stops the traceroute. In a RDM SSH session, does not work. The only thing that seems to happen is that the tab shows [B6] after using the sequence. The sequence toggles to [B6} on and off. Keeps you occupied while waiting for the traceroute to die.

Hello, PSM sessions initiated via RDM (Dashboard and PVWA entry) are not retained in the history of the “PSMRemoteMachine” parameter, which stores the last 7 entries. This history is functional when using PVWA. The CyberArk documentation (https://docs.cyberark.com/pam-self-hosted/14.6/en/content/webservices/connectthroughpsm.htm) states that the ConnectionParams parameter determines whether or not the value of the PSMRemoteMachine parameter is saved. We cannot find the configuration for this API call. Thank you for help ! Regards, Philippe [image]

Morning, Been meaning to raise this work a while but kept forgetting! Not sure if it related to this issue: https://forum.devolutions.net/topics/44494/template-groups--not-showing-any-templates-available#207916 I have a set of templates created and I want to link a them to a host session: [image] Specifically the ILO groups I have created. When I go to template list from with in the host session you can see here the folder and sessions do not appear: [image] Yet I know it worked in the past as I have some session configured to point to them: [image]

I would like to have the possibility to execute a rather lengthy shell skript on selected SSH Terminal connections on demand. Due to multiple reasons the usual anwser "just use ansible" is not usable here. In general, I have this working using the "Terminal Command" type. I just have some special wishes that I just can't get to work I cannot use "Custom Field" contents in the script. Is this really not possible, or am I missing something? The string "{HOME}" is being replace by the "HOME"-key (carriage return). That's extremely unhelpful when using shell scripts, that are supposed to work for a multitude of different targets. (Not even discussing, what a headache the identification of this behaviour was, because I never new that this doesn't only happen for autotype makros) What I really would like is a "copy the contents of a SHELL SCRIPT entry to a given filename and execute a number of shell commands afterwards" (move the file to one or more targets, depending on server-environment, change ownerships/permissions) I've tried googling, reading documentation, experimented with a lot of different ideas, but I cannot work around (in the third case: implement) any of this points. I'm sure I've missed lot's of information, but I'm about to give up. Does anyone have some hints what I might have missed? Regards, Jan P.S.: My main target is RDM on Windows. Fun side-fact: A lot of the configuration options for this area of entry types seem to be (some more, some less) sublty different on MacOS, causing an interesting outlook if team-members using Apple devices need to use these entries.

Hi, we just migrated to a newer version of DVLS Server 2026.1.6.0 and imported our old configuration, moving to SQL Express 2025. Now the global session view shows each session as a double entry and in the general view they are not shown on mouseover. We tried everything from layout reset to cache emptying - no change. What could we do to debug this and get the session view back? Regards, Thomas

Hello, there is an issue with the Overview tab where text gets cut off if there is not enough screen space, including the icons on the far right, as you can see in the attached images. There is no horizontal scroll bar or the ability to scroll horizontally with mouse/touchpad gestures. [image] [image]

Hello, a colleague gets this error a while after he has started RDM: [image] When he gets this error he is not doing anything - it just appears in the upper left corner. Without clicking on OK RDM is not usable. He can do anything in RDM and he does not recognize anything that is not working. Has anyone an idea what causes this? Is there a Log where something useful could be found? Only he has this problem - I personally never had it and I don´t know of any other colleague with this problem. Thanks a lot for your help! Brgds Andreas

We use Remote Desktop Manager with Devolutions Server and PAM. I want to run a Powershell window from Remote Desktop manager as privileged user. I configured this both on Credentials as the Run as tab, but when I test what user I am in the Powershell Window this is still the user that's logged in into Windows. Am I doing something wrong?

I have a PS script which I am able to use only in "Before opening" event when it is saved on the disk selecting "Execute PowerShell" like ($RDM . "NoMachine\NoMachine.ps1" GetRemoteIP WriteNoMachineConfig"). I like to have this script (NoMachine.ps1) in the DB and load it from there. I see "Execute macro/script/tool" which looks fine at the first glance but it is actually useless due to loosing the $RDM object. Perhabs a new PS instance get instanciated not using the one having the actual connection. It is possible to do what I wanna do or it is a missing implementation. It would be more convenient to edit script in one place in the DB as at every location and keep tracking on versioning etc.

Please support as I'm facing the below error while try to access Linux server [image]

Hi, For several days now, I've been trying to figure out one thing—running an interactive script on a remote server. What exactly is the issue? I want to configure a script (Test-NetConnection) that will check whether a given server can access another server at a specified IP address and port. 1. It will connect to a specific server (by IP address) from which the verification will be performed. 2. It will then ask for the destination address and port. 3. It will return the result from the given server. Assumptions: 1. Selected users are to have access to this script/to run it. 2. Users do not have their own accounts on the remote server, so the script must run in the context of another user. 3. Users are not allowed to know this user's password. I have the script ready, but I have no idea how to enforce its operation in the context of the above assumptions. Thank you for your help and commitment.

I'm running v2026.1.14.0 on Windows 11 23H2 and I'm unable to get the mouse jiggler to work when using RDP to Windows 2016 through Windows 2025 server. I've tried the steps I see in the other threads regarding troubleshooting this issue but none of them helped. I enabled trace logging for API hooking. May I send that log for diagnosis?

So my workplace blocked streaming radio, I've found a way around it by using RDM and creating a SSH tunnel to home and this works, however I would like it to use a specific edge profile when launching so I get all my ad blocking extensions and such, is there a way to do it? If I set the browser to go external it doesn't recognize the SSH tunnel, if I use undocked or tabbed with options like below [image] or [image] it also doesn't work, it's like it's a very stripped-down version of the browser. Ideally the profile option would allow you to select any profile or have an option to prompt what profile to use.

Hi there, just installed the new SonicWall NetExtender client (10.3.0) and RDM is not able to call it anymore. I think that the issue is that in the program folder there's no necli.exe anymore, but a nxcli.exe instead. Can you try to look at that? RDM entries are now broken (for NetExtender VPN). Thanks.

Hello, I just have a question about permission inheritance. We are just starting to look closely at the granular permission model in RDM, since previously we didn't really use it (all our users up to this point have been admins of the RDM tool itself and have full access to all shared entries within it). But now we are starting to add users that will not have full access, so I am trying to understand how the permissions work. One thing I'm confused on is the inheritance. I see we have several "levels" we can set permissions to, including "inherited" and "inherited+custom". When I set to "inherited+custom", it shows the people to the right that are inherited, and the people underneath that are "custom" (i.e.explicit permissions set on this object), which is helpful. However, when I set to "inherited", I notice it only displays the permissions being inherited sometimes but not others. For example, it will show "disallowed" for permissions that are still at their default "disallowed" state on the parent, but for other permissions that have been customized at the parent level, the child folder does not show those as inherited. In this screenshot, we can see examples of all the above scenarios - the "view" and "edit" permissions both show inherited permissions. However, for some reason even though the "add" permission is also set to "inherit", it shows nothing even though it's parent folder does in fact have an explicit/custom permission configured for "add". The only difference between the "add" and "edit" permissions on the parent is that "add" is customized at the parent while "edit" is not. [image] So I am not sure if this is all by design , or it is a bug or maybe I am missing something here. But I would think, based on how it shows the inherited permissions in the other two scenarios ("view" and "edit"), then it should do the same for "add" since that is also set to "inherited". Is that accurate or is there a reason it is not showing? Any advice is appreciated! Edit - After some more testing, I see this is consistent - anywhere I have custom permissions configured on the parent, child objects (folders or entries it appears) will show blank when set to "inherited". But, if the same child object is instead set to "custom+inherited" and add a custom permission, then it will show the inherited permission to the right as well. This is RDM v2026.1.16 using SQL Server data source. Best regards,

Hello I am new to RDM and like to use BYOBU but I am unable to scroll back in my window with mouse mode enabled. I tried toggling the "Force scrolling history when using mouse wheel" setting but neither way worked.

This is about the constant re-auth requests when using Personal/Business Hub. I think with the 2024 or 2025 versions, you introduced a new way to authenticate against this data source where a browser window pops up. It is quite a bother since then, I opened tickets and you told me, that it is here to stay but can I ask again to overthing the conept? I understand security is important, but there must be a better way to do this. Every network change (very common when working in the field on a notebook and troubleshooting network issues) brings up the pop up, takes away 10-15 seconds and people are loosing focus. When working in the office, everytime the PC goes to sleep and re-awakens, the damn pop up comes up again. We don't see any such behaviour in other apps..

hi, That application which was a little bit stuck. We are using "advanced -> profile name" with a special name for this session. We clicked the "clear cache on close" menu entry and closed the session. We reopened, but the session was still stuck. The profile name came back up again, so it had a fresh profile. We then switched back to the old name. It was stuck again. We then set the option "Clear Cache" in Settings. We reconnected to the session and suddenly it worked again. So the clear cache worked when this setting was set, but not when we used the menu "clear cache on close". All this on the latest version of RDM, but it happened on the latest 2025 version as well, because we were afraid to update beforehand ;)

How to use RDM to create a connection to a Windows 365 cloud PC. That is, not an Azure Virtual Desktop PC. By default, I connect using the Windows App. Can this be solved somehow through RDM? With the end of Microsoft support for MSRDC, this application will also be required for AVD

Since versions prior to 2026.1.16.0 (64-bit, JIT) , the copy and paste shortcuts have stopped working. Closing Remote Desktop Manager restores them to normal. However, upon reopening the program—even before establishing any RDP connection—the shortcuts no longer function. Is there a setting that makes the shortcuts work, or is this a bug?