Support

Support forum for Remote Desktop Manager Windows

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Arnaud S.

Visio Stencils

Hi, Do you have any Visio stencils for your products ?

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Arnaud S.

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perler

web sessions, clear cache on close broken?

hi, That application which was a little bit stuck. We are using "advanced -> profile name" with a special name for this session. We clicked the "clear cache on close" menu entry and closed the session. We reopened, but the session was still stuck. The profile name came back up again, so it had a fresh profile. We then switched back to the old name. It was stuck again. We then set the option "Clear Cache" in Settings. We reconnected to the session and suddenly it worked again. So the clear cache worked when this setting was set, but not when we used the menu "clear cache on close". All this on the latest version of RDM, but it happened on the latest 2025 version as well, because we were afraid to update beforehand ;)

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RemoteUser

Unable to access VM console from RDM - Could not obtain a ticket for the remote virtual machine vm-14103. Is the ID correct?

I am trying to access the VMware vSphere VM by double-clicking the object in the navigation pane tree; however, I got this error: Could not obtain a ticket for the remote virtual machine vm-14103. Is the ID correct? How to fix the issue above?

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RemoteUser

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NeilSmith2025

shortcut key for swap between focused tab

Hi Is there any shortcut key we can swap between two focused tab? For example, I have 1,2,3 three tabs, I am now on 1 tab, then opened 3rd tab, I want a shortcut key to swap between 1 and 3, is there any shortcut key for this?

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ckelly

Cisco break command not working in 2025.3.32.0 64 bit Free

Per subject - the Cisco Shift+Ctrl+6 break does not seem to be working in the referenced version - 2025.3.32.0 64 bit Free. Tested to same Cisco device using Tera Term SSH and the sequence stops the traceroute. In a RDM SSH session, does not work. The only thing that seems to happen is that the tab shows [B6] after using the sequence. The sequence toggles to [B6} on and off. Keeps you occupied while waiting for the traceroute to die.

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NeilSmith2025

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NeilSmith2025

keyboard swap between tabs

Hi I had keyboard settings to swap between tabs, use CTRL+SHIFT+Left/Right arrow, seem it not works any more, when I type in SSH terminal, I got ;6D or ;6C, the keyboard magnite already on. Any idea how to fix this? I am use 2026.1.14 portable version. [image] [image] [image]

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NeilSmith2025

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jeremyrammalaere

Backlog

Crash when closing a serial port session

Howdy. I started getting app crashes when I exit serial port sessions. This started after I added some additional USB to serial adapters. I am attempting to connect 13 console ports to my management box for OOBM. RDM didn't crash when I had about six USB to serial adapters and I haven't had time to go through and unplug some to see if there is a tipping point. Here are the error messages from the Windows event log. If anyone has any thoughts, I would appreciate it. Log Name: Application Source: .NET Runtime Date: 2/1/2026 11:42:04 PM Event ID: 1026 Task Category: None Level: Error Keywords: Classic User: N/A Computer: xxxxx Description: Application: RemoteDesktopManager.exe CoreCLR Version: 9.0.1125.51716 .NET Version: 9.0.11 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException: Object reference not set to an instance of an object. at Devolutions.Protocols.Core.SerialClient.WindowsPort.<>c__DisplayClass41_0.<ReadBufferAsync>b__0(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPtr) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) --- End of stack trace from previous location --- at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.PortableThreadPool.IOCompletionPoller.Callback.Invoke(Event e) at System.Threading.ThreadPoolTypedWorkItemQueue`2.System.Threading.IThreadPoolWorkItem.Execute() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart() Faulting application name: RemoteDesktopManager.exe, version: 2025.3.29.0, time stamp: 0x68f20000 Faulting module name: KERNELBASE.dll, version: 10.0.14393.8688, time stamp: 0x6930ff99 Exception code: 0xe0434352 Fault offset: 0x0000000000026ea8 Faulting process id: 0x2c40 Faulting application start time: 0x01dc93d435613a8e Faulting application path: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: c71e72fc-bf30-46c6-a5dc-9f1c1a2806ab Faulting package full name: Faulting package-relative application ID:

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David Godin

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Ryan K

Implemented Backlog

SSH "Cipher Only Support MAC" error

I am running Remote Desktop Manager on Windows. I've tried several times to upgrade from 2025.1.41.0 to the latest version. Every time that I do, all of my SSH connections break. When connecting via terminal to another server (multiple types and varieties of servers) I receive the error "Cipher Only Support MAC". I've tried absolutely everything I can think of to resolve this: In the Algorithm support settings, I've checked every algorithm. I've confirmed on three different SSH servers that the algorythms listed are all supported. I generated a new SSH key. I've changed the server and client to different SSH ports. I've tried upgrading 4-5 times, and every time give up and rollback to 2025.1.41.0, where I do not have an issue. I've checked the release notes on the next version up, but do not see anything breaking related to SSH Ciphers. Any ideas or suggestions would be appreciated.

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Michael Beaudin

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ken3

Credentials linked to PWSafe vaults no longer function

RDM can no longer pass through logon information for any PWSafe linked credentials. It reads the data fine -- I can view the usernames and passwords without issue, but opening an RDP session causes a native RDP logon popup to occur -- there's no passthrough. I've tried new credential entries -- which create fine, but still aren't used to authenticate for RDP sessions. I've tried new data sources, but nothing changes. This vault plugin is the only paid feature I use, so a fix would be appreciated. I'm using the current version of RDM, but this started effecting the older 2025 version, so I upgraded, hoping it was fixed. I don't know what started it, but it started this week. I would consider a complete reinstall, but I would think the upgrade would have fixed any corruption in the install.

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ken3

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clement_chen

Backlog

SFTP Download window

Hello, I wanted to ask two things here. The first is, when I download a file with SFTP on a SSH session, a window at the bottom of the screen pop with a list of the current download. My issue here is that I don't see a way to close this window, even when the download is already finished, aside closing the SSH session altogether. I can only reduce it to the very bottom of the window. Is there another way to close it ? The window: [image] My second issue is that when I am downloading a file with SFTP, that same window doesn't automatically refresh itself at all. The only way I have to refresh this window, and see the actual percentage of progress increase, is by clicking anywhere on this window with my mouse. The window will then refresh one time and freeze again. So if I want to see the download progress from 0 to 100%, I have to click every second on the window, which is not really convenient. Is it possible to make this window automatically refresh itself for example, every second ? Version: 2023.2.14.0 64-bit Date source: SQLite Have a nice day, Clement.

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Jafran Majeau

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Nicola Farina

Backlog

Selection context within tree/navigation pane

Hi there, since few versions, I'm experiencing annoying issues with the right click actions within the navigation pane (folders/items tree). 1 - When I click on an item and I try adding a sub-item, this new item is placed outside his intended parent. I need to select the intended parent and use the add entry button inside the item's page. 2 - If I right-click on an item, but I've got the focus on other ones, the context menu is referred to the focused one instead of the one on which I clicked. It seems that the right-click not triggers the focus action. In fact, I need to manually select/focus the item before the right-click. Thanks,

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Tommy Sanders

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FlorianZevedei

Implemented

FortiClient Configuration Issue

Hey, im using the FortiClient SSL VPN (7.2.13) for quite some time and in the past it worked great and as expected. Update lately to the RDM 2026.1.14.0 Now I got an issue, when configuring the VPN connection, I have to set a "session name", which has to be configured within the FortiSSLVPNclient.exe application. In the past I do not have to, cause it was enought to do it within RDM. I decompiled some source and checked and indeed there was an alternative way of using the Host/IP from RDM, but for this the session name has to be null, which is not possible due to the validation alert, so you have to set it. So please remove the validation message for FortiClient SSL VPN session name field, so I can choose which way I want to go. Thanks best regards Florian

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FlorianZevedei

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stefanklatt

Export/Import

Hi, exported my RDM configuration (*.rdm). I imported this configuration file at another user and found that the session standards wasn't imported.They where lost. Is this correct?

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Alexis Geller Peiro

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Iain

Template Group missing

Morning, Been meaning to raise this work a while but kept forgetting! Not sure if it related to this issue: https://forum.devolutions.net/topics/44494/template-groups--not-showing-any-templates-available#207916 I have a set of templates created and I want to link a them to a host session: [image] Specifically the ILO groups I have created. When I go to template list from with in the host session you can see here the folder and sessions do not appear: [image] Yet I know it worked in the past as I have some session configured to point to them: [image]

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Iain

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rodtormente

NumPad Decimal key (Numpad .) not working in Quick Connect/Ribbon Search - Version 2026.1.12.0

Since updating to version 2026.1.12.0 (64-bit), the decimal key on the numeric keypad has stopped working specifically in the Quick Connect field and the Ribbon Search bar. My Keyboard Layout is Brazilian ABNT2. The ‘.’ (dot) key on the numpad does not input any character, but all other keys work correctly, including the /, * , -, +, and , keys. To troubleshoot the issue, I have already disabled hardware acceleration, toggled software rendering mode, reset keyboard shortcuts and layout, and changed the keyboard hook settings in the RDP properties

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Eduard Sepúlveda López

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andaluspc

string commands for SSH

Hello team. In a CLI session (usually, SSH), SecureCRT offers commnds that I can press into and it will paste that text I save in that command line. I believe typing macro is something similar in RDM. However, it doesn't give same flexibility I could find with command manager on secureCRT. secureCRT command is more like a multi-content clipboard. I can press on a command and it will send whatever saved in that command to command prompt. This is usually used to save long commands or, for some people I see, save password and send it to CLI session by pressing the button than filling it every time. Is there something similar in RDM? If I use typing macro, I have to change the tab to use the macro and click on it. If I click on the macro on navigation pane it would also change the view than the CLI session I am opening. I would expect a button that I click on then it sends whatever it holds to CLI line It would be great if there is something similar. Otherwise, I hope you consider adding it. My RDM is my favorite tool. My employer uses SecureCRT. But I still prefer to use RDM.

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andaluspc

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cryorig

Backlog

Custom Powershell Synchronizer $RDM Object

Hi currently trying to script a syncer for imports from HPe IMC. I can get the information from IMC fine via their API, but i fail to get this to work as a synchronizer. Can someone give me an example what the $RDM object (i guess the Synchronizer generates this each run?) looks like? or maybe even a few lines on how to recreate it for testing outside of RDM... The documentation about the powershell synchronizer is not (yet?) very helpful IMO. Thanks, CryoRig

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cryorig

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RemoteUser

Remote Desktop Manager Module Delinea - Configuring the Secret Server Cloud Integration

Hi All, How can I configure the RDM 2026.1.15.0 64-bit (PreJIT) to integrate with the Delinea Platform - Secret Server Cloud? Because from this article: https://docs.delinea.com/online-help/integrations/devolutions/config/index.htm the Vault Selection is already there to select ? [image] Thanks.

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RemoteUser

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RemoteUser

Security Auudit failure

Hi Folks, There is a typo in the drop-down entries in the latest edition of Devolutions RDM 2026.1.15.0 64-bit (PreJIT): [image]

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RemoteUser

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pavlyukoff

2026.1.12.0 - Wrong Cert Expire Rate

At start main page show me, that my PEM file in few days will expire. I've renew my PEM - press update document - choose that PEM (you promise, that it will be done automatically at start). Now it shows me with RED, that new file were expire 2 monthes ago. But - expire date is....... 2026.05.07 Site with that pem opened without eny alerts and show same expire date. Something wrong with logic or with some components for certificates. [image]

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pavlyukoff

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alalep

Backlog

SSH session, post-login commands works strange.

Hi, I'm using the portable version of RDM. In the last two versions, post-login commands for ssh sessions behave strangely. I use keepass as a password store. First, I pass the username and password from keepass, which works fine. Then I need to pass the administrator password via the su command, and I use the $TOOL_PASSWORD$ variable. As a result, after login, everything looks like the second picture. Maybe I missed some changes. Thank you. [image] [image]

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alalep

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riccardonuolf

Slow performance RDM favorites

Hello, Since the last few versions we noticed a decrease in performance when using connections through Favorites. We got the first messages from users regarding this problem ins November last year. We have multiple vaults with many entries. Favorites are from different vaults. Is this a known issue? The most recent updates did not resolve this. Best regards, Riccardo

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riccardonuolf

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wolivo

Fortinet version 7.4

I have an older version Fortinet VPN/SSL client to connect to a client. When I add the current executable, I get an error ' Path not found'. The path is correct, but the executable file on the setup page is not the default executable on the setup page. I have checkedthe option to set the directory and filename, but I still get a Directory Not Found message. Is this a supported version? Any suggestions to setting the path and executable which have change names.

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noc02

RDM 2025 .net 9 Installer - Same issue from 2024 .net 8 installer

Hello, Can you please add the installer for .net 9 into the installer for RDM 2025 the same way you did with .net 8 and 2024? We reported this to you in 2024 as our users do not have local admin and no way to install .net 9 without IT intervention. This should be the go forward for all future releases. It worked extremely well with 2024. Thanks, Jeff L

Recommended Answer

a year ago

Hi Jeff Yes - exactly the same - it will just take the appropriate runtime version for the RDM version you installing, if that makes sense. I did test this on my side when I made the change for 2025.1 and found it to work well. That being said, this is not a very widely used feature so I recommend you run through it as a test before deploying on a large scale. But as I wrote, nothing really has changed here except for updating some version numbers. Thanks and kind regards,

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Richard Markiewicz

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einkauf4

Open RDM Sessions in use by other user not actualized or invisible

Hi, we just migrated to a newer version of DVLS Server 2026.1.6.0 and imported our old configuration, moving to SQL Express 2025. Now the global session view shows each session as a double entry and in the general view they are not shown on mouseover. We tried everything from layout reset to cache emptying - no change. What could we do to debug this and get the session view back? Regards, Thomas

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einkauf4

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