Support

Get help with Remote Desktop Manager for Windows.

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Spagettifritz

Performance Issues

Hi Sam, Here's what I'm seeing performance-wise: closing a tab: There's a 2–3 second delay before the mouse cursor even comes back opening an RDP session: It takes about 2–3 seconds before it actually starts connecting launching the application: It takes 10–20 seconds before the workspace is fully loaded and usable editing entries: It's fine on reasonably powerful machines, but on systems with mobile CPUs or less RAM, it gets painfully slow I'm using RDM on three different Windows 11 machines with the same account (and therefore same data source and number of entries) on a daily basis: a fairly powerful desktop with an AMD Ryzen 7 7800x3D, 64 GB DDR5-6000 RAM, NVMe SSDs a somewhat older laptop with an Intel Core i7-1185G7, 32 GB DDR4-RAM, NVMe SSD and a virtual machine running on that laptop, 2 vCPUs, 8 GB RAM Even on my Ryzen desktop, RDM still feels super slow compared to other applications. It just seems like RDM isn't particularly well optimized. My Intel laptop is... okay-ish, but still much laggier than it should be. And let's not even talk about the VM. Launching RDM can sometimes take up to a minute from clicking the shortcut until the workspace is fully loaded. If you need any additional information or want me to try something on my end, just let me know. I'm happy to help with testing. Best regards,

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Martin

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matthiasgruber

RDM - Jump Host - Agent not recognized

Hi! I am using the 2026.1.22.0 on my W11 to connet via another Windows 11, which act since RDM 2025 as Jump Host to our Servers. As stated the RDM Jump-App is deprecated an it is adviced to use the Devolution Agent, no problem. I installed the 2026.1.2 which is running, as the service and Tray-icon is telling me. In my RDM I switched the Jump-part of my Jump host to Devolutions Agent or Automatic and tried to connect to the designated Server as usual. If I turn off the Jump Host app on the Jump host, I got no connect, RDM on my source machine tells me "no Agent running", If I switch the App on again, and do "Automatic" in my Jump Host config, It connects (as expected) but I get the "...deprecated..use... " - Popup-Box. Any clues for me? Missed I anything? Cheers Matthias

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matthiasgruber

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nicolasr

No more horizontal scroll bar on favorites

In main Local Workspace you can scroll to adjust names: [image] But in favorites, and only in version 2026.2.13.0 there's no scrolling, leaving a white space in the left, that could be used in the remote desktop session: [image]

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estew627

VMware synchronizer not importing hostname

I've been using RDM for years now, but I decided to try the VMware sync today for the first time. It seems to import everything correctly except for the hostname, which it just inserts the vCenter server's FQDN instead. The only option that I've found that seems as if it would affect the import of the field is the Hostname/Host type option under the General > Fields tab, but the only options I have besides "Default" are IPv4 and IPv6. I would be fine with using the IPv4 address instead of Hostname, or possibly the DNS name, but it still just inserts the vCenter server's FQDN using that option, as well. I'm not sure if I'm missing an option somewhere or not, but any help figuring out what I need to do to have it import something usable into that field (or maybe a link to a guide) would be greatly appreciated.

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ryanadams

Backlog

RDP Authentication failure when using certificates

Seeing this just recently on RDM. RDP saved session is setup to use local vault credential pointed to certificate from user personal certificate store. Same error happens with local vault credential using actual certificate file (.CER) If I use plain username/password, the connection works fine. If I use windows mstsc.exe RDP client and select the user certificate the connection works fine. [Window Title] Remote Desktop Connection [Content] An authentication error has occurred. The Local Security Authority cannot be contacted Remote computer: d This could be due to an expired password. Please update your password if it has expired. For assistance, contact your administrator or technical support. [Expanded Information] Error code: 0x0 Extended error code: 0x0 Timestamp (UTC): 10/30/25 01:38:54 PM Activity ID: 2c11ab0a-9254-4b00-aa45-183402d00000 [image]

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Richard Markiewicz

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patrickpower

tcpforwarding issue

So I used to use ssh gateway to get to external servers through a shared server from our own server. Example: ssh to internalServer > ssh to external server then these external servers got additional servers that can only be reached from the primary external server so example: ssh to internalServer > ssh to external server1 ssh to internalServer > ssh to external server1 > ssh external server2 ssh to internalServer > ssh to external server1 > ssh external server3 my setup for this is: ssh to internalServer > ssh to external server1: [image] [image] ssh to internalServer > ssh to external server1 > ssh external server2 [image] [image] There have been some security changed at external server1 disabling tcpforwarding due to CIS requirements. With this change "ssh to internalServer > ssh to external server1" still works. "ssh to internalServer > ssh to external server1 > ssh external server2" no longer works as ExternalServer1 is preventing the jump to ExternalServer2 with this setup. I can still use "ssh to internalServer > ssh to external server1" and then I have to manually ssh to externalServer2. How else can I make this function work so i can tunnel to the 3rd server auto without enabling tcpforwarding? All servers involved are RHEL

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Jacob Lafrenière

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atclaus

Pop-Up Prompt Windows Not On Same Scree

I use 4 montiors, often repositioning RDM (and/or sub-windows) across them. It seems more recent that message pop ups do not follow the screen that they are on. So I do something on screen 1, looking at screen 1, but the pop-up stopping me from proceeding is on screen 2.

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Carl Marien

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pt-is-oss

Website entry reverting to localhost when using Edge

Hello. I'm configuring a Website entry that connects through an SSH tunnel to reach its final destination. When I configure the entry to use Chrome, everything works without any issues. However, when I configure the entry to use Edge, it reverts to localhost. For example: https://abdc.xv reverts to https://localhost Since Chrome is marked as Deprecated, how can I resolve this issue with Edge? Our data source is Devolutions Server. RDM version: 2025.3.32 This problem occurs for all RDM users. Thank you for your help.

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Carl Marien

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G-rant001

Resolved Implemented

What is the purpose this

Ok, on the name field, what is the purpose of the line just below the pin. I cannot manually adjust the window. Why is it even here? the line to the right I can adjust the window, but if the names of my folders/objects are too big then i have only been able to find is to right click and hit best fit. Isn't that the purpose the bar? [image] [image]

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Carl Marien

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Iain

Jump session with templates

Hi, I have set up a jump session, jump host is running 2023.3.39 agent is setup and there is no data source configured. On my work station I have 2023.3.39 I have configure a session in my personal vault as a jump server and its has the option enabled to be a jump host. The issue I am having is when using a session entry that is a host type with templates configured. Here is the view I get when I luanch the session without using the jump host: [image] However, when I run the session on via my jump host I get: [image] I am guessing this is because its looking for the templates on the jump data source rather than the client side?

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Iain

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phosek

PowerShell Script (remote) not available

I am following the Academy guide to create a script for restarting the Zabbix service. However, I ran into a problem right at the beginning. According to the tutorial video, I should have an option called "PowerShell Script (remote)" , but this option is not available in my environment. The only option I have is "PowerShell Script" . [image] When I use it, all of my saved scripts are executed locally instead of on the remote machine. Could you please let me know what I am missing or what needs to be configured?

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phosek

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jbreikers

Prevent team users to create solo databases

Hi, i am doing a poc with RDM using a central SQL database. Got everything working so far, but users are able to add a datasource to RDM. Is there a way to prevent this? I do not want users to create other datasources, and be able to leak credentials etc. Is this possible using RDM?

Recommended Answer

12 days ago

Hi! Thanks for posting. You can disable the ability to add a new workspace (formerly data source) with the help of GPOs - https://docs.devolutions.net/rdm/knowledge-base/how-to-articles/apply-policies-gpos Disable the menu File – Workspaces %Root%\SOFTWARE\Policies\Devolutions\RemoteDesktopManager\DisableFileDataSources Hope this helps! Regards,

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jbreikers

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florian4

Switching between favorite sessions is no longer possible with a single click

Hello, since around version 2026.2.xx.x, it's no longer possible to switch between active RDP sessions in the Favorites View with a single click. Now I always have to use the context menu and select "Switch to Session". Is there any way to revert this to the previous behavior? Thanks in Advance!

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florian4

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Dave_B

Several issues with SFTP

G'day, I'm running RDM 2026.2.9.0 64-bit (PreJIT) on Windows 11 25H2 and experiencing a number of issues with the native SFTP. The issues have all been mentioned on the forums but never fixed (end users not replying and conversation goes dead). This conversation appears to be the most recent and most productive, but no resolution. When I drag and drop from remote to local within the SFTP window panes, its not copying everything if there's folders with contents. It'll copy to the first folder, then stop copying after the first file in the folder. Other items in the top level next to the folder won't copy if they come after the folder and not all the contents of the folder copies. It also has an issue with copying items that were previously copied again and pasting them instead of and/or with the new selection. I also have an issue of it sometimes not copying anything over. Last one is that the windows don't automatically refresh when folders are copied. I have to hit refresh after copying anything with a folder over to see if it has copied over.

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Tommy Sanders

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rdmuser2024

forticlient vpn sso

hi is this feature available to use in rdm? i could not find a button or a switch for it [image]

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Carl Marien

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cptsparrow

Sessions not moving to "disconnected".

Updated to latest version of RDM. Seeing a new issue where sessions seem to get disconnected but the tab itself doesnt show it disconnected. Then, when you try to right click on the tab and "Reconnect" it doesnt do anything. You have to close the tab and reopen.

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cptsparrow

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forrestvasilinda

Implemented

RDP Auto Logoff is not working on windows core servers

Ever since updating earlier this week, the auto logoff function is not working on windows core servers. It will just type rlogoff into open terminal. Still works fine on windows servers with desktop experience

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Maxim Robert

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rob02

Implemented Backlog

Error after switching account on same laptop

A client has a laptop running RDM but they wanted to change the email address used for the Devolution account. As it's not possible to change the email address, the vault was exported, a new Devolutions account created with the plan to import the vault. Switching account wasn't easy in RDM - I could sign out of the old account and back in as new, but the old workspace was still there. Worked how to add a new workspace (host Url being the tricky point) but same error. In the end I renamed %localappdata\Devolutions and this went through the onboarding but same error. If I install RDM on a new computer (virtual machine), it works fine so there is clearly something lingering from the previous account. BTW the previous account had a very different host address. Status: 401 Response: Stack: at Devolutions.Hub.Clients.HubClient.PreLoginAsync(CancellationToken cancellationToken) at Devolutions.Hub.Clients.HubClient.<PreLogin>b__36_0() at Devolutions.Hub.Clients.HubClient.PreLogin() at Devolutions.RemoteDesktopManager.Managers.DevolutionsHubDataSourceManager.Connect(HubConnectionDataSource dataSource, String privateKeyBase64Url, Byte[] privateKeyBytes, Boolean useEncryptionService)

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Maxim Robert

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rbruni

Network Scanner issue!

From my computer I want to run a network scanner providing different range of IPs in a different subnet. It's not working, it reply only with the discovery of IPs of my current computer subnet.

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Paul Dumais

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G-rant001

Backlog

cancel shouldn't mean cancel the session for a log question

For this one question, the first two are functioning and do as stated, the last one I would suggest should be don't log anything, but NO it cancels your session all together. This is a log question, I connected for a reason so just don't log. [image]

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G-rant001

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geliya7722

Backlog

Smartcard key choosing

I was trying to connect different servers with using different SSH keys, imported to smartcard, but there is no option to choose what key to use. Is it possible?

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Marc-André Rouillard

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MKrupa

Multiple Authentications per Day

Hello Forum, we use RDM with a self-hosted Devolutions Server as our data source and authenticate with Microsoft Azure. The validity period of our token is set to 10 hours in the Devolutions Server, but since a few updates, RDM has been requiring multiple authentications per day. The 2FA window pops up randomly and requests re-authentication. Sometimes, especially in the built-in browser, the new window doesn’t respond, so we have to close RDM via Task Manager. I can’t find any logs about this in RDM, nor any useful information in the Devolutions Server. We would really appreciate your help. RDM: 2026.2.12.0 DVLS: 2026.2.9.0 Marco

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swedemeyer

Resolved Implemented

.NET Cleanup

We are running Devolutions Server and Console version 2026.7.0. We received a request to remove obsolete versions of .NET 5 and 6. There are a few different installs on the server and I need to confirm what can be removed Microsoft .NET Windows Server Hosting - 8, 9 and 10 Microsoft .NET Framework 4.5, 6 and 8 Microsoft ASP .NET Core 6 and 8

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swedemeyer

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G-rant001

Network Scanner

If you put the cursor to the right of 10.152.0 and back space twice it adds the 0 back. I would suggest stop auto filing these fields. Very annoying. [image]

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Paul Dumais

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gurdipsira

Resolved

How to move my list of SSH/RDP instances?

Hi, Should be a quick easy one. I have Remote Desktop Manager. I used to have a tab/list on the left to list all my RDP/SSH instances, but now it shows like the screenshot. [image] Thanks

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gurdipsira

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