Support

Hello, I've tried to set up two different PSM SSH Proxy connections with MFA Caching and neither of which succeeded Environment 1: The connection through the PSM SSH Proxy works, when the credentials are defined in the PSM SSH Proxy entry. However, if the MFA caching is enabled, the connection crashes. The authentication mode is set to CyberArk and the credentials are hard coded into the entry: [image] If I try to connect with this setting, I get two errors: [image] [image] The SSH Terminal entry should be configured correctly, because it works without MFA Caching. This is the latest CyberArk version (15.0), so I suspect the issue is caused by some change to the API. The passphrase for the key is not enabled. Environment 2: In this case, the CyberArk environment is on version 14.2 and there is enforced MFA with SAML, so the PSM SSH entry is configured for SAML authentication. When trying to connect through the PSM SSH Proxy, it first asks for SAML authentication, which goes through correctly, but after that I get a prompt for interactive authentication: [image] I have no idea which password it requests. The host field contains the hostname of the PSM SSH Proxy. In this case, the passphrase for the SSH key is enforced. Could you confirm whether this is a known issue with the latest CyberArk versions, or whether there's a configuration on the RDM side I might be missing? I'm happy to provide logs, screenshots, or additional details from either environment if that would help with troubleshooting. Thank you for your time. Best regards, Daniil

Hello, I use TheGreenBow for VPN connexions and everything is already setup for this part. When connecting a RDS while using 'VPN/SSH/Passerelle", the VPN connection start correctly and the RDS is launching but I've a popup windows in my TheGreenBow program asking me to replace or add a configuration [image] If I choose 'abort', everything runs well. I've install the program on another computer, same configurations and versions for RDM & TheGreenBow and same TGB configuration. Any idea? Thanks!

Can someone here please assist in explaining the purpose of the new AI assistant feature? [image] Because it doesn't return any result at all after waiting for a long time.

From this URL: https://hub.devolutions.com/reports/password-analyzer How can I delete the insecure entries? Because there is no way to manually remove the password. When you click on the entries, it can only show "Go to", but there is no other way to delete just the password.

Can someone here please explain why the RDM application wanted to become a highly privileged application in my Microsoft Azure AD / Entra ID tenant? [image] What would occur if the Global Administrator account approves the above request? The RDM application is only used by 2 or 3 Senior engineers, so I'm not sure why the required approval above is tenant-wide. Any help would be greatly appreciated.

Hi Team, Using RDM 2026.1.23.0 64-bit (PreJIT), I got this error, [image] Am I missing something here, or is this just a temporary issue on the Devolutions back-end MCP server ?

Hello, I have created a typing macro intended to auto-execute a few commands after logging in to my SSH sessions. I am editing the session, selecting Events, After opening, Select Execute macro/script/tool and choose the typing script I created. When connecting to the host, I see in the lower right of the console it says 'Executing macro for 'my host name', but nothing is executing.

Hello, When attempting to update the 'accountExpires' attribute of an Active Directory user object via the RDM AD dashboard, the following error message appears. Using RDM 2026.1.20. Please let me know if any additional information is required. Thanks Joe [image]

Dear team, today during my live presentation about RDM it happened that RDM 2026.1.22 exhibited a bug. Also one of the attendees confirmed this issue. [image]

Hello, I use RDM 2026.1.22.0 and used the ssh key generator to generate a SSH key. I pressed th button "generate", than input a passphrase for the private key and then pressed save. [image] (if a do not enter a passphrase I get a warning after pressing "save") Now in the next window, I can't find the passphrase. But I am able to enter a new (or the same) passphrase. Apparently this is used if opend in SSH-Key-Agent) [image] Please direct me to the manual or explain the intend of usage. For me, the feature doesn't work the way I'd expect it to. I expext a password vault to save all relevant keys, passwords and passphases for me. Regards Konrad

Hello, one of my colleagues told me, this (screenshot below) rightclick menu items disappeared since one of the last RDM updates. Could this be? I see these items (I am administrator). [image] What could be the issue, where to look for? I did not change anything regarding rights in the past weeks/months. Thanks in advance! Best regards, Daniel

Hi Support team, I noticed if try and log to a UNC path to a hidden share the $NAME$ variable doesn't populate. Examples below. \\san\ittemp$\vendor\TermLogs\%USERNAME%\$DATE_YEAR$\$DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$\$NAME$ ($HOST_WITH_PORT$) - $DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$.log The log file will be named: $NAME$ (10.1.x.x) - 5-22-2026.log If I change it to a mapped drive, where I map B: to \\san\ittemp$ (it work properly) B:\vendor\TermLogs\%USERNAME%\$DATE_YEAR$\$DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$\$NAME$ ($HOST_WITH_PORT$) - $DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$.log Log file name: IND-DEVICE (10.1.x.x) - 5-22-2026.log if I use a nonhidden share, it works proper as well. If I use a custom variable set to the string "\\san\ittemp$", it works this way as well. $CUSTOM_FIELD1$\vendor\TermLogs\%USERNAME%\$DATE_YEAR$\$DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$\$NAME$ ($HOST_WITH_PORT$) - $DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$.log Question is.. is this a bug? Thanks Sam

Hi, I'm using the portable version of RDM. In the last two versions, post-login commands for ssh sessions behave strangely. I use keepass as a password store. First, I pass the username and password from keepass, which works fine. Then I need to pass the administrator password via the su command, and I use the $TOOL_PASSWORD$ variable. As a result, after login, everything looks like the second picture. Maybe I missed some changes. Thank you. [image] [image]

Hi I'm trying to figure out how to create new template to use Putty. I like the customizations I have created for my putty session.

Hello RDM Support, I am experiencing an issue when importing an RDM file into the vault on Remote Desktop Manager version 2026.1.22.0 64-bit (JIT). When I select “Root” as the destination during the import process, the option is ignored and the entries are imported into the currently selected folder instead. When I select a specific folder as the destination, the entries are imported into: “Chosen Import Folder / Folder Selected Before Starting the Import” instead of being imported directly into the chosen folder. The expected behavior would be for “Root” to import directly into the vault root, and for a specific folder selection to import directly into that folder only. At the moment, the folder selected before starting the import always seems to be used as the base path for the import. Additionally, it would be helpful to have a “Back” button after selecting the destination folder instead of only having a “Cancel” option. While testing this issue, I had to restart the entire import process every time because there was no way to go back and change the selected folder. Please let me know if this is a known issue or if additional logs or screenshots are required. Best regards, Stefano

Hi All, I have my personal email account registered as the Devolutions account, like below. How can I configure my existing FIDO-2 USB token so I can use it for logging in to any RDP session, VMware Center and any credentiall ogin without typing my password ? [image] Any help and clarification would be greatly appreciated.

Hello, after getting some Windows Updates I got an issue with the RDM version 2026.1.22.0 I am trying to connect to an on premise server with the Version 2026.1.19 Below you will find the Log details. Kins regards, Bernd Wollny [image] --- ArgumentException - The chain is already shorter than required. (Parameter 'requiredChainLength') at OpenMcdf.MiniFatChainEnumerator.Shrink(UInt32 requiredChainLength) at OpenMcdf.MiniFatStream.SetLength(Int64 value) at OpenMcdf.CfbStream.SetLength(Int64 value) at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.WriteAllBytes(CfbStream stream, Byte[] bytes) at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.SaveMeta(RootStorage file) at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.Reset(Boolean saveChanges, Boolean includeMeta) at Devolutions.RemoteDesktopManager.Managers.OfflineManager.Reset(ConnectionEngine engine, Boolean includeMeta) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(BaseConnectionDataSource dataSource, ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnections(ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnectionEngineWithFailover(ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.RefreshAllConnectionView(Boolean saveState, Boolean checkOnline, Boolean force) at Devolutions.RemoteDesktopManager.Managers.MainFormManager.DoFirstLoad(FrmMainDocumentManager mainform) at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.DoFirstLoad() at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.TmFirstLoad_Tick(Object sender, EventArgs e) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) ------------------------ extended stack ------------------------ at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel.LoadParameters(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel..ctor(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String details, String title, String xml) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String title) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String title) at Devolutions.RemoteDesktopManager.Managers.LogManager.HandleException(Exception exception) at Devolutions.RemoteDesktopManager.Managers.LogManager.OnThreadException(Object sender, ThreadExceptionEventArgs t) at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception ex) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at System.Windows.Forms.Application.LightThreadContext.FPushMessageLoop(msoloop uReason) at System.Windows.Forms.Application.LightThreadContext.RunMessageLoop(msoloop reason, Boolean fullModal) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context) at System.Windows.Forms.Application.Run(Form mainForm) at Devolutions.RemoteDesktopManager.Program.Main(String[] args)

Hi guys, When using dark mode, it's almost not visible when text is selected: Selected: [image] Not selected: [image] any advice? Best regards, Thomas

We're having trouble configuring multiple jump hosts in the program. We've added two IP addresses—for two jump hosts—to the VPN/tunnel/gateway - SSH gateway entry. (Currently, due to the aforementioned issues, we only have one entry) [image] It seems that the connection is established starting from the top of the list, and if the first jump host isn't available, the connection doesn't switch to the second jump host. [image] I'm not sure, but the same thing happens if the “Detect reachable host in wait” option is selected. The question is: did we configure something incorrectly, is this how it's supposed to work, or is it a software bug?

I got the following error today: "A non pam vault entry update forbid metadata keys." It was during updating an entry's credentials. A teammate created a web entry in his local data source. He entered his own credentials, apparently from his own vault in the data source. He then copy/paste'd the entry from his data source into the Hub data source ( why did he do it that way is a different topic related to disappearing entries when losing internet connection ). We agreed that we will replace the credential of the Hub's entry by the credential drawn from a user's vault (everybody has their own account). When editing the above entry in Hub data source (through RDM), I got error "Unable to find the credential entry; this setting will be lost" - this one is okay for me. When editing the entry, the "Credentials" was set to "Linked (vault)", the value was empty (expected). I changed it to "Find by name (user vault)". I entered the entry name as agreed with the teammate. I clicked OK and the following error appeared. I am unable to change the credentials of the entry to anything else - I tried "Username and password", "None", but the error still appears. The only workaround for now is to create a brand new entry and delete this one. [image]

I my company we use a Wallix solution to manage servers. The configuration is possible with Remote Desktop Manager. But it required to have the server name in the user Name. ex: Host : wallix.global.mycompany RDP: Normal User Name : Interactive@ serveurName :RDP:A_GROUPADMIN:Login@domain.ad Password : ******** So if you have 50 servers to joint, the credential couple (user name / Password) change for each server. And I cannot use the credential manager provide in Remote Desktop Manager with one only user. So I should replicate the password 50 times in every RDP properties. It works fine, but every time the password change I have to reapply the password in all the 50 configurations. It is why I suggest to add one of this 2 fonctionnalities. => give the possibility to use a secret key in the password field. It is possible to use a variable in User name (ex Interactive@ serveurName :RDP:A_GROUPADMIN:$USER$@domain.ad) but it do not work for the password. => or give the possibility to replace the password (and only the password) in all the configurations store in a folder (recursively) or at the Local DataBase level. Perhaps there is an other simple way to manage it, but I don't find it.

I have Remote Desktop Manager 2026.1.22.0. 64-bit installed. I have imported several hosts with IPs using port 22 (in a csv file) - from another PC with Remote Desktop Manager. How do I enable Putty to be the fault connection client on this new computer? (Putty is installed on this computer as well.) Right now, when I double click a host, I get a window saying Connecting ....., and then nothing happens. I do not see the putty window

Is it possible to use RDM to remotely connect to a machine using an Entra account? I tinkered with that for some time and could not get it to work. Thank you

Hi everyone. I have issues with the copy paste, and historickly we have had issues with the funcion for a long time. But now, it dosent work at all for me. Is is only the "Username and password" that doesent work, the user or password one at a time works fine. I have tried the "Clipboard Diagnostics". Paste once or twice, there is no other application taking the content: Clipboard - CopyMethod : PasteOnce Clipboard - Paste Once - Count : 1 Clipboard - Empty Clipboard - Promise - Format : 50098 Clipboard - Promise - Format : 49666 Clipboard - Promise - Format : 49665 Clipboard - Promise - Format : 49954 Clipboard - Promise - Format : 50093 Clipboard - Promise - Format : 13 I hope you have a good input for solving this. Best Regards Jens.

Hi, Is it possible to convert an RDP session entry to SSH or the other way around? What I mean with that, suppose I make an entry for a RDP session. I enter the ip adres, the credentials etc. but after making the entry I find out that the server for which I make the entry isn't a RDP host but a SSH host. So in this case I just need to flip the protocol for that entry from RDP to SSH and save it. Is such a thing possible?