Support

Hi, I have a setup where i have a vault per customer. In each vault we have a SSH VPN like this (including customer specific gateway config to connect) [image] I then have a customer specific template ie for ssh where i have the socks proxy configured [image] My question is then, would it be possible to somehow, have it so that i have the "proxy VPN" entry in the vault for creating the proxy like i have now. And then only have 1 SSH template which i can use for all ? I tried briefly to use dynamic port on the proxy entry, but i could not see a way to use the $DYNAMIC_PORT$ variable in the template. I also tried to create a variable in the vault with the customer specific port, but i then again ran into not being able to use it. I even tried to export the template and replace the port with the variable in the .rdm file, but then RDM do not want to import it. Do you have any suggestions for a way to achive this ?

Hi I use RDM 2026.1.16 on three computers and I sync my entries via Personal Hub. All works fine except Website entries. They work well on one of my Windows PC, but they did not work on the two of them. If I open website entry, I can see only grey page. Would you know how to fix it? I played with settings on the Autofil and HTML controls, but it did not help. Thanks [image] [image]

My company uses a bastion SSH server to connect to many of our ssh clients. I'm trying to create a script that could run once logged into bastion that will ssh to a client, run a couple commands, exit and then ssh to the next client and repeat. This seams too much for post login commands, and I've tried to create a script/macro and excecute it, but it fails on the passwords for each ssh client. I've entered them in plain text in the macro, but when run it does not appear to accept the entry on bastion. Any suggestions on running several ssh connections consecutively and automatically from within one bastion connection?

Did something change with a recent update? When connect to VMware dashboard that I configured. I now see folder list, where I use to see all the VMs in a list.

[image] Hi, i can no longer configure credentials for openvpn connect - entry in Remote Desktop Manger. RDM-ver: 2026.1.20.0 Devolutions-Server: 2023.1.12.0 I could do that before and i have working entrys with configured credentials. It happens when i try to add a new entry. Regards

Hello, i use RDM with no issues, but when i open session using SCP i cannot solve the following issue symlinks are not properly shown , for example "log" symlink is shown as it is [image] if i click over it i get the following [image] so i need to put manually the path contained under symlink to reach "log" folder is there a way to fix this ? thanks

I'm trying to find out how to change a setting to unhide usernames by default. Every time I start a quick connect or saved SSH Session, the username is hidden by default. How do I change this? This is a change that has happened recently. [image]

Hello, I have created a typing macro intended to auto-execute a few commands after logging in to my SSH sessions. I am editing the session, selecting Events, After opening, Select Execute macro/script/tool and choose the typing script I created. When connecting to the host, I see in the lower right of the console it says 'Executing macro for 'my host name', but nothing is executing.

As an MSP we use RDM and Devolutions Server to access our customer infrastructures. A few of our customers' environments require the use of personalized Administrators. This is where the problem begins. As far as I know its not possible to setup multiple priviledged accounts in RDM and configure each entry to prompt what priviledged Account is to be used, since each customer has a different domain, admin naming scheme etc. For clarification, we use a single vault to manage RDP/SSH Connections to our customers. The vault is divided into folders for each customer. My current workaround is to use user-specific settings on the entries I frequently use and override the login with credentials from my personal vault. But over time this has become quite annoying and confusing. Saving personalized admins in the folder of each customer and then prompting them on connection and choosing yours is also not viable as my colleagues and I shouldnt be able to eachothers credentials. Perhaps im missing something here and someone can give me some pointers but it looks like this use-case isnt fully supported. I've disregarded Devolutions PAM for now as it looks like it wouldnt work with remote connections and different domain environments but maybe im mistaken.

Hello, When attempting to update the 'accountExpires' attribute of an Active Directory user object via the RDM AD dashboard, the following error message appears. Using RDM 2026.1.20. Please let me know if any additional information is required. Thanks Joe [image]

Hello, I've a weird "bug" on RDM since a week or so. I've put "bug" between quotes because coworkers who use the exact same version and data source as me don't have the issue. When in an SSH session, some keys are not working, namely "a", "r", "g". When I type them, they aren't inputted inside the console. All other keys work as expected. If type my command in an external text editor and copy&paste it inside the SSH session, it works without issue. It happens in all SSH sessions. Only SSH sessions (RDP sessions works well). I'm pulling my hair trying to understand what could cause this issue. I've not found any settings that may explains this. Anyone know what may be happening? I'm on RDM 2025.3.32.0 (update to 2026.1 is planned but a bit complicated because we need to coordinate everyone to update at the same time due to the database schema update). I run Windows 11 25H2, my keyboard is a french AZERTY layout.

Fresh installation on server failed to start with "Error in save option". There are no folder "RemoteDesktopManagerFree" under "\AppData\Local\Devolutions". [image] After this, we get the error "Failed to load sensitive options, attempting to recover from backup".

Since the recent update if I double click a word to copy it ends up selecting special characters as well. For example if I double click "devolutions" in devloutions:The it selects devloutions:The instead of just devolutions. It used to not do it. Thank you, Vinoth

Hello, Using RDM 2023.3.32 and DVLS 2025.3.15 with Azure App Proxy. When using RDM to connect to DVLS via Azure App Proxy, if the pre-authentication fails for any reason, RDM becomes unresponsive and needs to be closed via task bar or manager. The issue also seems to manifest if the connectivity to the data source is interrupted, which can trigger reauthentication, which may timeout if unnoticed by the user. Please let me know if you would like any additional info. Thanks Joe [image] [image]

As the sync is now working once again: https://forum.devolutions.net/topics/52699/upgrade-to-rdm-20261180-64bit-jit-broke-vcenter-synchronization#226554 I have added one back in. I managed to get consoles to sync but when attempting to launch a session I keep seeing the following error: [image]

Hi there, since the group updated the Bomgar version, BeyondTrust plugin isn't working anymore in Remote Desktop Manager :( A quick look in the Paths configuration section shhows that the plugin is still looking for old executable file named 'bomgar-rep.exe' . This executable file seems to have been renamed now to 'sra-con.exe' Is an update of the plugin is scheduled ? Regards Cedric

Hi all I receive this error every time i log in. Is there a way i can fix this? [image]

Hello, we need to integrate a Fortinet IPSEC VPN Connection through the regular Fortinet Client. https://www.fortinet.com/de/support/product-downloads#vpn I do not find a simple way, to configure it though RDM "seemless". What I like to do: Enter user/pw/key and then just start the VPN-Connection throught the Fortinet Client. I read through the forum articles and kb, but did not find a simple way to get it to work. SSL VPN through the fortinelcli is no problem, but I can not get an IPSEC connection working through RDM. The client/config itself does work. Any tipps? FortiClient IPsec must be the right object? [image] But: There's no Tunnel to chose: [image] We do not have the possibility to start RDM as admin for security reasons, if this is one issue. As said before, the connection through the Fortinet-Client itself does work without admin-rights. [image] Best regards, Daniel

Hello, As I am starting to play around with templates more, I notice when we create a template from an entry using "save as template", it will retain the "folder path" of the original entry in it. However, I don't know if there's any significance to this? Because templates don't show up in the normal navigation tree so they don't appear in the configured folder anyway. This is what I'm referring to (value is redacted but the circled field is where it shows the full folder path, just like it would for any regular entry - e.g. FolderA\FolderB\FolderC etc.): [image] However, I notice on the Template Settings page of the settings, there is a "template folder" we can set: [image] ...and the above setting does affect where the template appears on the "Entry Templates" page (since that has its own folder structure). So that part makes sense. But I'm just trying to understand whether the Folder setting in the General settings page matters at all for templates. The only place I've seen it referenced elsewhere so far is when configuring a host entry, and linking a template to it - when we select a default template, it refers to it by path (again, sorry, I know the path is redacted but the circled box is where it is, and it displays the full path as configured in the template's "Folder" setting): [image] Any help is appreciated, thanks! Best regards,

Hello, When using the entry type of Dell iDRAC (web) to connect to an iDRAC website, it seems there is no browser toolbar like there is with normal website entries, to do things such as force-refresh or re-fill credentials if the website logs out, etc. I can use Ctrl+Shift+R shortcut to force a browser refresh but I don't know if there's any keyboard shortcut to fill credentials? If so I wasn't able to find it. But it would be nice just to have the toolbar there anyway with the same options we have in the browser - I'm not sure if this entry type is much different from a regular web browser entry (presumably it's optimized for iDRAC in some way). I did go in File -> Settings and set default browser type to Edge for website type entry, however I don't think that makes a difference for the iDRAC (web) type of entry. I notice there's an option to set the web browser type in the iDRAC (web) entry type settings, but it's greyed-out for some reason: [image] For comparison, this is what I mean - a regular website entry has this bar: [image] While the iDRAC (web) type entry does not: [image] Does anyone know if there's a way to make this toolbar show up in this entry type, or would this have to be a new feature request? If it is not currently available, is there a keyboard shortcut to re-fill credentials in case iDRAC gets logged out, or do we just have to close and reopen the session? EDIT - A sort of "part 2" (or part 3?) to this question, is there any way for the browser used in these iDRAC (web) session types to remember cert approvals and stuff like that? For example when I open iDRAC website using a self-signed cert I have to accept the warning every time it seems like, even though I've opened that session before and been to the same site many times. Any help is much appreciated! Best regards,

Hi, a bunch of April 2026 Micorosft updates seem to break remote resources, like printers and clipboard sharing via rremote desktop file, which is not signed with trusted code signing certificate. I guess that's the reason why now I cannot copy/paste FILES anymore over Remote Desktop Manager.

Hi, I’m running into an issue with Remote Desktop Manager and I’m hoping someone can point me in the right direction. I used to have built‑in tools like “Check if host is online” nad "continuos Ping" available under Macros/Scripts/Tools, but it has disappeared from my installation. I'm able to see the Macros/Script/Tools but the options aren't there anymore I’m not sure when it happened, but I suspect I may have changed something on my PC or in my RDM configuration that caused it to vanish.

We are using Remote Desktop Manager in standalone mode , without Devolutions Account , Devolutions Server, or any cloud services. Current configuration: No Devolutions Account in use AI provider set to None MCP server (Experimental) disabled No online, AI, or support services enabled or accessible Despite this, two UI buttons are still visible in the top-right corner: Live Chat (Support) AI icon We have verified all available settings (User Interface, Ribbon, AI, Account, etc.) and found that: There is no supported option to hide or remove these buttons in standalone RDM The buttons appear to be static UI elements , even when the related functionality is unavailable The functions behind the buttons are effectively inactive, but the icons remain visible This causes UX and compliance concerns, as users may perceive these as active features. We would like to know whether: There is a supported way to hide or disable these UI elements when not in use, or There are plans to support a stricter offline / on‑prem‑only UI mode without AI/support icons We appreciate any guidance or confirmation on best practice for this scenario.

Hello So we are trying to create an entry "Website" to access an iDrac8 but when it connects the page appears only with some dots like it is trying to load. We've use the ip like this http://<ip> and with the https://<ip>/login.html. We have also tried with the iDrac type entries and those simply don't work. Thanks