Support

Hello, we need to integrate a Fortinet IPSEC VPN Connection through the regular Fortinet Client. https://www.fortinet.com/de/support/product-downloads#vpn I do not find a simple way, to configure it though RDM "seemless". What I like to do: Enter user/pw/key and then just start the VPN-Connection throught the Fortinet Client. I read through the forum articles and kb, but did not find a simple way to get it to work. SSL VPN through the fortinelcli is no problem, but I can not get an IPSEC connection working through RDM. The client/config itself does work. Any tipps? FortiClient IPsec must be the right object? [image] But: There's no Tunnel to chose: [image] We do not have the possibility to start RDM as admin for security reasons, if this is one issue. As said before, the connection through the Fortinet-Client itself does work without admin-rights. [image] Best regards, Daniel

Hello, we use "autofill" to copy credentials into the OpenVPN credential-window. Some passwords contain "^" (caret). Only, when autofill is used into the OpenVPN credential-window, then it is pasted wrong. "^" is substituted with a "&". When using the “Clipboard > Type clipboard“ function the password will be typed as copied; only the Autofill function from the OpenVPN object does transmit it wrong. Is this a bug? Do we need to set a special setting? Here is the configuration: [image] [image] [image] [image] Thanks in advance. Best regards, Daniel

This problem seems to be recurring. Almost all minor updates (when database schema need updating) curing a year or so reintroduce this problem in some form or another. Here we go again: When PowerShell session uses WindowsTerminal as terminal application (as configured on picture), [image] The started WindowsTerminal reads Windows Terminal configuration from outside of RDM application and opens several terminal tabs. [image] Closing these tabs one by one leaves one additional (hidden) Windows terminal still running on background. [image] and no PowerShell sessions open any more, until that hanging WindowsTerminal process is killed. When the PowerShell session is configured to run in external window, the 2 WindowsTerminal windows open. [image]

Hi We've noticed that since the update, Remote Desktop Manager's CPU usage is significantly higher. This is resulting in network interruptions on our Windows 365 clients when using Remote Desktop Manager. Is anything known about this? Regards, Oliver

whenever i start session that is locally a PowerShell , i got the following error [error 2147942667 (0x8007010b) when launching `"C:\Program Files\PowerShell\7\pwsh.exe"'] Could not access starting directory "E:\BIN""

Since Update 2026.2.5.0 all of my SCP and SFTP Connections not working anymore. They are connectiong but turning "grey" after a second. The only thing i can do is to close the Session. Can anyone help please? [image]

After upgrading to 2026.2.8.0 I no longer can view any of my favourites. When I open favourites I am presented with a warning that states I have no shared vaults available. I removed the favourites and recreated them but they still don't show up. [image]

Hi Team, What are the options available for me to access Linux VM as the GUI, not just SSWH console (Ubuntu, Parrot and Kali for example), from the Windows Desktop RDM application?

I have had the same key setup for years now and in last version it working. I updated to 2026.2.7.0 64-bit (PreJIT) this morning and now all connection that used to work with this key fail. If I use user/pass it works. Using same key in WinSCP (same server) still works. What was changed? [image] I am connecting to server 1 (RHEL) via ssh as usera + key. This is the jump host setup in the ssh gateway tab. I am then connecting to server 2 (RHEL) via ssh as userb + same key. This has worked for years. Checking logs on server 2 and it seems to be failing because it is passing usera to server 2 instead of userb [image] this was setup as inherited which used to work but is not now. I switch connection to use username/pass and hardcoded. but it is still passing the usera to server 2 instead of userb.

Good Morning.. I just updated to version 2026.2.5 and now when I try to OTP auth with my Delinea connection (that has worked for years just fine) i now get an error that i have uploaded below. the error reads "-1159624692 is not a valid value for Interval. Interval must be greater than one." This is occurring on every secret entry that I have, and at the moment none on my secret entries work. [image]

Hi, I upgrade to 2026.25. I got this error when I open existed entry, any idea of this? I have no this issue on version 2026.1.22. The entry just a normal SSH entry as below. Thanks [image] [image]

Good morning. After updating RDM to version 2026.2.5.0 64‑bit (PreJIT), I lost the ability to run PowerShell commands using credentials from my Vault. Also, when I select “Run as a different user”, the option doesn't even appear – the command only runs under the current session user. Does anyone know how to fix this?

Hello, I would like to confirm whether my understanding of the CyberArk PSM workflow in RDM is correct, and to raise a feature request based on a limitation we are hitting with multiple CyberArk environments. My current understanding of the setup 1. Create a CyberArk Dashboard entry. 2. Create a CyberArk PSM Server entry (defining the PSM host and the authentication used to connect to the PSM server itself). 3. Create a CyberArk PSM Connection entry that references the PSM Server entry and specifies the privileged account and connection component. My current understanding of how to launch a connection 1. Log in to the CyberArk Dashboard. 2. Open a safe that contains the account/entry I want to reach. 3. Right-click the PSM Connection entry and choose "Connect Using" and the previously defined CyberArk PSM Server. Questions 1. Is this the correct/intended way to open connections through a PSM proxy using the PSM Server + PSM Connection entry types? 2. If I am not logged in to the CyberArk Dashboard, the "Connect Using" option does not appear on the PSM Connection entry. Is this intended, even though the PSM Server entry itself can hold a username/password (Custom mode)? If so, what is the intended purpose of those credentials stored on the PSM Server entry and when are they actually used versus the Dashboard session? --- Fortunately, we can work around this with a plain RDP entry> connecting directly to the PSM server and specifying the program to run on connection as psm /u <user>@<address> /a <address> /c PSM-RDP . However, this wouldn't scale if we had multiple SAML-authenticated CyberArk environments that need to be defined through the Dashboard entry. Thanks! Kind regards, Daniil

[update: if I save, and then exit RDM and restart it, the password is now the expected one.] I use inherited credentials for the RDP sessions under a master folder. For years I've updated the password when it expires without problem. Today, for some reason, the password is getting mangled after I save it. Halp! ( these passwords are no longer valid, of course ) [image]

I'm on version 2026.2.7.0 64-bit (PreJIT). The issue I'm having is My Personal Vault (if I go to the navigation pane, click on Vault on the bottom left) has a red x on it. [image] If i click on the next section in navigation on the bottom (user vault) it works fine. I've tried testing the connection, which has no issues, and even deleting it and reconnecting and it ends up the same. The app on my Mac doesn't have this issue. Downgrading to 2026.2.5 doesn't seem to make any difference. The only reason I noticed any of this was that my Favorites went blank (even though I can see in the user vault I have connections selected as favorites, and the IOS app shows them just fine). On my Mac the favorites were doing the same thing, but I deleted and recreated the favorites files, and that worked on the mac, but didn't make any difference on the PC. Any ideas on how I can get my 'Vault' (and favorites) to work properly again on my PC?

Hi all, I have a local Ollama configured as my endpoint and the local models are returned fine. When I use the AI Assistant, I can only choose between a list of preset models and not my ones. I've found this when adding an AI Assistant entry and when configured under general Settings->AI [image] [image]

I've read in this forum that I can create a folder under Favorites, and manually drag them around, but I just want the sorting to happen automatically and alphabetically. Is that no longer possible?

Hi .. I just upgraded to 2026.2.7.0 this morning and I cannot find the Pulse Secure VPN (now rebranded as Ivanti) anymore. Any reason it's been removed ? Or has it gone somewhere else now ?

RDM 2026.2.5.0 / 2026.2.7.0 DVLS 2026.2.4.0 Hi All Please move this to Bug Section if its a Bug, thanks! When having an active Vault Filter (left bottom corner), then the whole RDM hangs a little and Server Tab Switching kills your patience. [image] After removing the active Filter, everything is working normal again. Thanks for looking at! Best Regards Andreas

RDM tends to stack modal dialogs, e.g. if data source connection is lost while using another modal dialog then the error message can end up below other windows. Resulting from this visible ui elements become unresponsive. Moreover, it is challenging to reach the problematic modal dialog. The data source connection error dialog returns every minute or so, which makes this scenario a daily recurring nuisance. Devolution Server runs on prem and is accessed by our team via SSL-VPN. So, anytime the VPN connection is down, RDM is unable to access the data source for a while. I reckon RDM should simply accept this fact, or -if necessary- switch to off-line mode. In practice, I simply disregard the connection error dialog until I want to resume using RDM. The first connection error dialog could be regarded as informative, its modal nature makes it mostly get in the way as RDM has functions that do not depend on the data source. Due to their modal nature, I mostly experience the error dialogs as obstacles in the way of whatever I'm doing. Please note that, in my experience, handling of ui elements has been flaky for years now: - I haven't been able to rename items within the Navigation pane, because the ui appears to reset every 5-10 seconds or so. I need to be quick and lucky to use this feature. - Dialogs often become unresponsive after a while. Sometimes this is caused by a modal dialog that ended below the stacked windows, but in other instances this is less apparent e.g. there is no reason for the data source connection error dialog to appear when the data source is in off-line mode. I was hoping to disable repeated notifications of an ongoing error state, or to disable modal dialogs unless acknowledgement is required, or most preferably to have the error notifications appear as a colored band below the ribbon (similar to license expiration warning or offline data expiration warning). Is there an advanced option that allows trivial error notifications to be configured to be less disruptive ? I'm currently using: 2025.3.32.

Hi! I am using Remote Desktop Manager version 2026.2.7.0 64 bit JIT on Windows 11 . I hold a paid Single User License , but I am running into a couple of urgent issues. 1. Data Source and License Status I notice that the interface now shows Workspaces instead of Data Sources . My active workspace is currently listed as "Devolutions Cloud Free" pointing to the hub URL. Given that I have a paid Single User License , why am I seeing the free cloud edition label? Am I using the incorrect type of workspace, or did I miss an activation step? 2. Missing Credentials and Error Popup More importantly, I have started encountering the following error popup: "Unable to find the credential entry; this setting will be lost." Following this error, it seems that my saved credentials and passwords are starting to disappear or get deleted from my application, which is very concerning. I apologize if I am missing something basic here, but I want to make sure my data is safe and that my paid license is correctly applied. Thank you for your assistance, and I look forward to your guidance. [image] [image]

all sessions based on (Windows Terminal ) is no more working after (2026.2.7.0 64-bit (PreJIT)) update

I'd like to check 'Account is sensative and cannot be delegated'. Are there any problems with this? Suggested testing path for this change?

I don't know since when, but every time I connect to newer 2022 or 2025 Windows servers through RDM, the background colour is changed to black. I do set the colour to anything and when I reconnect it goes back to black. Using RDP client from WIndows I do not see this behaviour. Is there a setting I'm missing that causes this?

Hello, I've tried to set up two different PSM SSH Proxy connections with MFA Caching and neither of which succeeded Environment 1: The connection through the PSM SSH Proxy works, when the credentials are defined in the PSM SSH Proxy entry. However, if the MFA caching is enabled, the connection crashes. The authentication mode is set to CyberArk and the credentials are hard coded into the entry: [image] If I try to connect with this setting, I get two errors: [image] [image] The SSH Terminal entry should be configured correctly, because it works without MFA Caching. This is the latest CyberArk version (15.0), so I suspect the issue is caused by some change to the API. The passphrase for the key is not enabled. Environment 2: In this case, the CyberArk environment is on version 14.2 and there is enforced MFA with SAML, so the PSM SSH entry is configured for SAML authentication. When trying to connect through the PSM SSH Proxy, it first asks for SAML authentication, which goes through correctly, but after that I get a prompt for interactive authentication: [image] I have no idea which password it requests. The host field contains the hostname of the PSM SSH Proxy. In this case, the passphrase for the SSH key is enforced. Could you confirm whether this is a known issue with the latest CyberArk versions, or whether there's a configuration on the RDM side I might be missing? I'm happy to provide logs, screenshots, or additional details from either environment if that would help with troubleshooting. Thank you for your time. Best regards, Daniil