1/24/2012 2:27:16 AM
troesler
Posts: 11
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Win 7 64bit
When working with RDM it crashs while starting a session.
Following error message:
Problemsignatur:
Problemereignisname: APPCRASH
Application Name: RemoteDesktopManager.exe
Application Version: 6.6.0.0
Application Timestamp: 4ea4c14a
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: ee05ff6e
Exception Offset: 0000b9bc
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
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1/24/2012 4:13:41 AM
David Hervieux
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Posts: 4241
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Do you get an error message from RDM or just from Windows?
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David Hervieux
Devolutions inc.
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1/25/2012 7:42:05 AM
troesler
Posts: 11
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No error messages for the crashes from RDM - only from Windows.
Can i change the debug lebel under options/advanced? At the moment debug level = 0
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1/25/2012 7:44:19 AM
David Hervieux
Administrator
Posts: 4241
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Yes you can and you can also verify the application log in Help->Application Log. what action are you doing when the application crash?
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David Hervieux
Devolutions inc.
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1/26/2012 6:21:43 AM
troesler
Posts: 11
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The action is: Open a session whith doubleclick from the navigationtree.
After doing this the Windows message "The program does not response" (i don't know the text in english) pops up. In the Detail Information you see the message from my first post.
I set my Debug Level to 5.
It crashes not every time. When i have a crash i post the messages.
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1/26/2012 8:49:34 AM
David Hervieux
Administrator
Posts: 4241
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Could you try the latest beta version?
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David Hervieux
Devolutions inc.
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1/26/2012 9:10:25 AM
troesler
Posts: 11
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ok i test tomorrow
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1/27/2012 1:27:02 AM
troesler
Posts: 11
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New Version - same Problem:
Double Click on a Session to open it.
Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: RemoteDesktopManager.exe
Anwendungsversion: 6.9.0.0
Anwendungszeitstempel: 4ef35a01
Fehlermodulname: KERNELBASE.dll
Fehlermodulversion: 6.1.7601.17651
Fehlermodulzeitstempel: 4e211319
Ausnahmecode: ee05ff6e
Ausnahmeoffset: 0000b9bc
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789
In the Application-Log is only the list of loaded connections:
[1/27/2012 9:20:36 AM]DEBUG Loading connection ....
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
[1/27/2012 9:20:36 AM]DEBUG Loading connection ...
I have 380 Sessions. Is this a problem?
edited by troesler on 1/27/2012
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1/27/2012 5:44:19 AM
David Hervieux
Administrator
Posts: 4241
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Could you try the version 6.9.6.0. I have made a fix that might help but I'm not sure.
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David Hervieux
Devolutions inc.
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1/30/2012 5:03:54 AM
troesler
Posts: 11
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ok - i test it later
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2/1/2012 5:29:26 AM
troesler
Posts: 11
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Sry - same failure.
New installation:
first session - ok
second... - ok
third ... - crash
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3/16/2012 5:17:39 AM
troesler
Posts: 11
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Hello,
I have a solution! When I start the session in an external display, I have no crashes. Only, when the session starts embedded.
Any idea?
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3/16/2012 6:28:55 AM
David Hervieux
Administrator
Posts: 4241
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Hi,
This mean that it's related to the RDP ActiveX. Could you try to install the latest version?
http://support.microsoft.com/kb/969084
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David Hervieux
Devolutions inc.
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3/16/2012 6:49:11 AM
troesler
Posts: 11
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Sry, I can't install it - i use win7 professional.
the article ist for xp and vista only.
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3/16/2012 6:56:19 AM
David Hervieux
Administrator
Posts: 4241
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This mean that you already have the latest RDP client. Could you try to set in the application option this setting:
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David Hervieux
Devolutions inc.
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3/19/2012 1:08:58 AM
troesler
Posts: 11
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Hi, the option is already set.
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3/19/2012 4:12:26 AM
David Hervieux
Administrator
Posts: 4241
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From your screenshot, "Force RDP 6.0" is unchecked. Could you check it?
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David Hervieux
Devolutions inc.
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3/19/2012 4:17:22 AM
troesler
Posts: 11
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ah sry, i check it.
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